Center Administrator

American Family Care, Inc.; Dalton (GA); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Health insurance

Opportunity for advancement

Paid time off

Vision insurance

401(k) matching

Competitive salary

Dental insurance

Retirement benefits

Employee referral incentives

Great small business work environment

Flexible scheduling

Additional perks!

Job summary

American Family Care, Inc. is seeking an Operations Manager for an urgent care clinic. You will oversee non-physician staff, manage patient care quality, and ensure facility maintenance and accurate billing. This role collaborates directly with a franchised location and adapts duties by franchise requirements.

The position emphasizes leadership, regulatory compliance, and delivering exceptional customer service within a fast-paced healthcare setting.

Qualifications

• Bachelor’s degree preferred or equivalent in a related field.
• Minimum two years of supervisory experience in a medical office or clinic.
• Strong written and verbal communication skills.
• Proven ability to deliver high levels of customer service.
• Knowledge of regulatory guidelines and compliance requirements.

Responsibilities

• Recruit, hire, and onboard front office medical receptionist, medical assistant, x-ray and other positions.
• Supervise, evaluate, and conduct performance reviews for non-provider staff.
• Partner with Medical Director to ensure high-quality care aligns with physician instructions.
• Ensure staff compliance with company policies, procedures and state/federal rules.
• Lead staff meetings, daily huddles, and in-service programs.
• Address patient and staff concerns while monitoring satisfaction metrics.
• Oversee front office procedures and accuracy of financial transactions.
• Maintain facility cleanliness and adequate stock of supplies.
• Monitor KPIs and implement continual improvement programs.

Skills

Supervisory experience

Customer service

Regulatory compliance

Written/verbal communication

Education

Bachelor’s degree preferred

Job description

Benefits:

• Health insurance
• Opportunity for advancement
• Paid time off
• Vision insurance
• 401(k) matching
• Competitive salary
• Dental insurance

Benefits/Perks

• Paid time off
• Health insurance
• Dental insurance
• Retirement benefits
• Employee referral incentives
• Great small business work environment
• Flexible scheduling
• Additional perks!

Job Summary

To manage operations for an urgent care clinic. Manage all non-physician clinic staff. Ensure quality of patient care. Ensure maintenance of clinic building and supplies. Ensure complete and accurate charges are attributed to each patient. This position works directly with a franchised business location. The specific job duties and benefits can vary between franchises.

Responsibilities

• Recruit, hire, and complete onboarding processes for various roles; front office medical receptionist, medical assistant, x-ray, and other positions
• Supervise, evaluate, and execute performance evaluations of non-provider staff
• Partner with Medical Director to ensure that medical care is delivered in accordance with physician instructions and that high-quality care is rendered
• Ensure staff compliance with company policies and procedures and state and federal rules and regulations
• Lead and organize staff meetings, daily huddles, and in-service programs
• Spearhead the resolution of patient and staff concerns while continually monitoring patient satisfaction through various tools
• Ensure compliance with front office procedures and accuracy of financial transactions
• Ensure maintenance and cleanliness of the facility, and adequate stock of regular medical and janitorial supplies
• Monitor various key performance indicators and put programs in place for continual improvement

Qualifications

• Bachelor’s degree preferred
• A minimum of two years experience working in a supervisory role in a medical office preferred
• Demonstrated skills in written, verbal, and consultative communications
• Ability to deliver high levels of customer service and achieve customer satisfaction
• Understanding of compliance and regulatory guidelines

Company Overview

American Family Care (AFC) is one of the largest primary and urgent care companies in the U.S. providing services seven days a week on a walk-in basis. Our state-of-the-art centers focus on the episodic treatment of acute illnesses and injuries, workers' compensation, and occupational medicine. Each location is equipped with an onsite lab and in-house x-ray capability.

AFC is the parent company of AFC Franchising, LLC (AFCF).