Center Administrator

American Family Care Santa Clara University; Palo Alto (CA); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Paid time off

Employee referral incentives

Great small business work environment

Flexible scheduling

Additional perks!

Job summary

American Family Care (AFC) is seeking an operations-focused leader to manage an urgent care clinic. You will oversee non-physician staff, ensure quality patient care, and maintain facility operations and supplies while accurately attributing charges to patients.

The role involves franchise coordination, compliance with regulations, staff development, and performance improvement initiatives. It offers flexible scheduling and opportunities in a small business environment.

Qualifications

• Bachelor’s degree in healthcare administration or related field.
• Minimum two years in a supervisory role in a medical office.
• Strong written and verbal communication skills.
• Ability to deliver exceptional customer service.
• Understanding of compliance and regulatory guidelines.

Responsibilities

• Recruit, hire, and onboard front office and clinical staff.
• Supervise staff and conduct performance evaluations.
• Ensure medical care aligns with physician directives and high-quality care.
• Maintain facility, supplies, and accurate patient charges.
• Lead staff meetings and monitor patient satisfaction with improvement initiatives.
• Ensure regulatory compliance across front office and operations.
• Monitor KPIs and drive continual improvements.

Skills

Staff supervision

Customer service

Regulatory compliance

Communication skills

Operations management

Education

Bachelor's degree

Job description

Benefits/Perks

• Paid time off
• Employee referral incentives
• Great small business work environment
• Flexible scheduling
• Additional perks!

Job Summary

To manage operations for an urgent care clinic. Manage all non-physician clinic staff. Ensure quality of patient care. Ensure maintenance of clinic building and supplies. Ensure complete and accurate charges are attributed to each patient. This position works directly with a franchised business location. The specific job duties and benefits can vary between franchises.
*THIS POSITION IS OPEN FOR FULL TIME OR PART TIME*

Responsibilities

• Recruit, hire, and complete onboarding processes for various roles; front office medical receptionist, medical assistant, x-ray, and other positions
• Supervise, evaluate, and execute performance evaluations of provider and non-provider staff
• Partner with Medical Director to ensure that medical care is delivered in accordance with physician instructions and that high-quality care is rendered
• Ensure staff compliance with company policies and procedures and state and federal rules and regulations
• Lead and organize staff meetings, daily huddles, and in-service programs
• Spearhead the resolution of patient and staff concerns while continually monitoring patient satisfaction through various tools
• Ensure compliance with front office procedures and accuracy of financial transactionsEnsure maintenance and cleanliness of the facility, and adequate stock of regular medical and janitorial supplies
• Monitor various key performance indicators and put programs in place for continual improvement

Qualifications

• Bachelor’s degree preferred
• A minimum of two years experience working in a supervisory role in a medical office preferred
• Demonstrated skills in written, verbal, and consultative communications
• Ability to deliver high levels of customer service and achieve customer satisfaction
• Understanding of compliance and regulatory guidelines

Company Overview

American Family Care (AFC) is one of the largest primary and urgent care companies in the U.S. providing services seven days a week on a walk-in basis. Our state-of-the-art centers focus on the episodic treatment of acute illnesses and injuries, workers' compensation, and occupational medicine. Each location is equipped with an onsite lab and in-house x-ray capability.

AFC is the parent company of AFC Franchising, LLC (AFCF).