Center Administrator

American Family Care Phillipsburg; Phillipsburg (NJ); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Competitive salary

Dental insurance

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Profit sharing

Vision insurance

Employee referral incentives

Great small business work environment

Flexible scheduling

Additional perks!

Job summary

American Family Care Phillipsburg is seeking an Operations Manager to oversee urgent care clinic operations and non-physician staff. You will ensure high-quality patient care, manage daily workflows, and coordinate with leadership to maintain facility standards.

The role emphasizes staff development, regulatory compliance, and efficient front-office operations in a franchised setting. A bachelor’s degree is preferred, CMA experience is a plus, and there is an opportunity for advancement.

Qualifications

• Bachelor’s degree preferred.
• A minimum of two years experience working in a supervisory role in a medical office preferred.
• Demonstrated skills in written, verbal, and consultative communications.
• Ability to deliver high levels of customer service and achieve customer satisfaction.
• Understanding of compliance and regulatory guidelines.
• CMA experience preferred.

Responsibilities

• Recruit, hire, and onboard staff for front office, medical assistant, x-ray, and other roles.
• Supervise, evaluate, and conduct performance reviews for non-provider staff.
• Partner with Medical Director to ensure care quality per physician instructions.
• Ensure staff compliance with company policies, procedures, and regulations.
• Lead staff meetings, huddles, and in-service programs.
• Address patient and staff concerns while monitoring satisfaction and outcomes.
• Oversee front office procedures and accuracy of financial transactions.
• Maintain facility cleanliness and stock of medical and janitorial supplies.

Skills

Supervisory experience

Customer service

Communication skills

Regulatory compliance

Education

Bachelor’s degree preferred

CMA certification preferred

Job description

Benefits

• 401(k)
• 401(k) matching
• Competitive salary
• Dental insurance
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Profit sharing
• Vision insurance

Benefits/Perks

• Paid time off
• Health insurance
• Dental insurance
• Retirement benefits
• Employee referral incentives
• Great small business work environment
• Flexible scheduling
• Additional perks!

Job Summary

To manage operations for an urgent care clinic. Manage all non-physician clinic staff. Ensure quality of patient care. Ensure maintenance of clinic building and supplies. Ensure complete and accurate charges are attributed to each patient. This position works directly with a franchised business location. The specific job duties and benefits can vary between franchises.

Responsibilities

• Recruit, hire, and complete onboarding processes for various roles; front office medical receptionist, medical assistant, x-ray, and other positions
• Supervise, evaluate, and execute performance evaluations of non-provider staff
• Partner with Medical Director to ensure that medical care is delivered in accordance with physician instructions and that high-quality care is rendered
• Ensure staff compliance with company policies and procedures and state and federal rules and regulations
• Lead and organize staff meetings, daily huddles, and in-service programs
• Spearhead the resolution of patient and staff concerns while continually monitoring patient satisfaction through various tools
• Ensure compliance with front office procedures and accuracy of financial transactions
• Ensure maintenance and cleanliness of the facility, and adequate stock of regular medical and janitorial supplies
• Monitor various key performance indicators and put programs in place for continual improvement

Qualifications

• Bachelor’s degree preferred
• A minimum of two years experience working in a supervisory role in a medical office preferred
• Demonstrated skills in written, verbal, and consultative communications
• Ability to deliver high levels of customer service and achieve customer satisfaction
• Understanding of compliance and regulatory guidelines
• CMA experience preferred

Company Overview

American Family Care (AFC) is one of the largest primary and urgent care companies in the U.S. providing services seven days a week on a walk-in basis. Our state-of-the-art centers focus on the episodic treatment of acute illnesses and injuries, workers' compensation, and occupational medicine. Each location is equipped with an onsite lab and in-house x-ray capability.

AFC is the parent company of AFC Franchising, LLC (AFCF).