Center Administrator

American Family Care Dalton; Dalton (GA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Vision insurance

Dental insurance

401(k) matching

Competitive salary

Opportunity for advancement

Retirement benefits

Employee referral incentives

Flexible scheduling

Job summary

American Family Care Dalton is seeking an operations manager to oversee non-physician staff at a franchised urgent care location. You will manage onboarding, staff performance, compliance, and patient satisfaction while ensuring facility operations and supplies are maintained.

The role partners with the Medical Director to ensure high-quality care and adherence to policies, with emphasis on efficient front desk operations and accurate billing processes.

Qualifications

• Bachelor’s degree preferred.
• Minimum of two years supervisory experience in medical office.
• Strong written and verbal communication and consultative skills.
• Ability to deliver high levels of customer service and achieve customer satisfaction.
• Understanding of compliance and regulatory guidelines.

Responsibilities

• Recruit, hire, and onboard front office receptionists, medical assistants, x-ray staff, and other roles.
• Supervise and evaluate non-provider staff and conduct performance reviews.
• Coordinate with Medical Director to ensure high-quality care.
• Ensure staff compliance with policies and state and federal rules.
• Lead staff meetings, daily huddles, and in-service programs.
• Spearhead resolution of patient and staff concerns while monitoring satisfaction.
• Oversee front office procedures and accuracy of financial transactions.
• Maintain facility cleanliness and stock of supplies.
• Monitor KPIs and implement continual improvement programs.

Skills

Leadership

Supervisory experience

Customer service

Communication

Regulatory compliance

Education

Bachelor's degree

Job description

Benefits

• Health insurance
• Opportunity for advancement
• Paid time off
• Vision insurance
• 401(k) matching
• Competitive salary
• Dental insurance

Benefits/Perks

• Paid time off
• Health insurance
• Dental insurance
• Retirement benefits
• Employee referral incentives
• Great small business work environment
• Flexible scheduling
• Additional perks!

Job Summary

To manage operations for an urgent care clinic. Manage all non-physician clinic staff. Ensure quality of patient care. Ensure maintenance of clinic building and supplies. Ensure complete and accurate charges are attributed to each patient. This position works directly with a franchised business location. The specific job duties and benefits can vary between franchises.

Responsibilities

• Recruit, hire, and complete onboarding processes for various roles; front office medical receptionist, medical assistant, x-ray, and other positions
• Supervise, evaluate, and execute performance evaluations of non-provider staff
• Partner with Medical Director to ensure that medical care is delivered in accordance with physician instructions and that high-quality care is rendered
• Ensure staff compliance with company policies and procedures and state and federal rules and regulations
• Lead and organize staff meetings, daily huddles, and in-service programs
• Spearhead the resolution of patient and staff concerns while continually monitoring patient satisfaction through various tools
• Ensure compliance with front office procedures and accuracy of financial transactions
• Ensure maintenance and cleanliness of the facility, and adequate stock of regular medical and janitorial supplies
• Monitor various key performance indicators and put programs in place for continual improvement

Qualifications

• Bachelor’s degree preferred
• A minimum of two years experience working in a supervisory role in a medical office preferred
• Demonstrated skills in written, verbal, and consultative communications
• Ability to deliver high levels of customer service and achieve customer satisfaction
• Understanding of compliance and regulatory guidelines

Company Overview

American Family Care (AFC) is one of the largest primary and urgent care companies in the U.S. providing services seven days a week on a walk-in basis. Our state-of-the-art centers focus on the episodic treatment of acute illnesses and injuries, workers' compensation, and occupational medicine. Each location is equipped with an onsite lab and in-house x-ray capability.

AFC is the parent company of AFC Franchising, LLC (AFCF).