Center Administrator

nan; Dalton (GA); On-site; USD 55,000 - 76,000; Full time

Benefits offered by this job

Health insurance

Opportunity for advancement

Paid time off

Vision insurance

401(k) matching

Competitive salary

Dental insurance

Job summary

American Family Care (AFC) seeks a skilled Operations Manager to oversee clinic operations at an urgent care location. You will manage non-physician staff, ensure quality patient care, and maintain facility standards, supplies, and billing accuracy.

This role works within a franchised AFC location with varying duties across franchises. The ideal candidate has supervisory experience in medical offices, strong communication, and a commitment to excellent patient service, while ensuring compliance

Qualifications

• Bachelor’s degree preferred in healthcare administration, business, or related field.
• Minimum two years experience in a supervisory role in a medical office.
• Strong written and verbal communication skills.
• Ability to deliver high levels of customer service and patient satisfaction.
• Understanding of compliance and regulatory guidelines.

Responsibilities

• Recruit, hire, and onboard front office medical receptionist, medical assistant, x-ray, and other roles.
• Supervise, evaluate, and conduct performance reviews of non-provider staff.
• Partner with Medical Director to ensure quality care per physician instructions.
• Ensure policy compliance with company and state/federal regulations.
• Lead staff meetings, daily huddles, and in-service programs.
• Address patient and staff concerns and monitor patient satisfaction.
• Oversee financial transactions and front-office procedures for accuracy.
• Maintain facility cleanliness and stocking of medical and janitorial supplies.
• Monitor KPIs and implement continual improvement programs.

Skills

Supervisory experience

Customer service

Regulatory compliance

Communication skills

Healthcare administration

Education

Bachelor's degree preferred

Job description

Benefits:

• Health insurance
• Opportunity for advancement
• Paid time off
• Vision insurance
• 401(k) matching
• Competitive salary
• Dental insurance

Benefits/Perks

• Paid time off
• Health insurance
• Dental insurance
• Retirement benefits
• Employee referral incentives
• Great small business work environment
• Flexible scheduling
• Additional perks!

Job Summary

To manage operations for an urgent care clinic. Manage all non-physician clinic staff. Ensure quality of patient care. Ensure maintenance of clinic building and supplies. Ensure complete and accurate charges are attributed to each patient. This position works directly with a franchised business location. The specific job duties and benefits can vary between franchises.

Responsibilities

• Recruit, hire, and complete onboarding processes for various roles; front office medical receptionist, medical assistant, x-ray, and other positions
• Supervise, evaluate, and execute performance evaluations of non-provider staff
• Partner with Medical Director to ensure that medical care is delivered in accordance with physician instructions and that high-quality care is rendered
• Ensure staff compliance with company policies and procedures and state and federal rules and regulations
• Lead and organize staff meetings, daily huddles, and in-service programs
• Spearhead the resolution of patient and staff concerns while continually monitoring patient satisfaction through various tools
• Ensure compliance with front office procedures and accuracy of financial transactions
• Ensure maintenance and cleanliness of the facility, and adequate stock of regular medical and janitorial supplies
• Monitor various key performance indicators and put programs in place for continual improvement

Qualifications

• Bachelor’s degree preferred
• A minimum of two years experience working in a supervisory role in a medical office preferred
• Demonstrated skills in written, verbal, and consultative communications
• Ability to deliver high levels of customer service and achieve customer satisfaction
• Understanding of compliance and regulatory guidelines

Company Overview

American Family Care (AFC) is one of the largest primary and urgent care companies in the U.S. providing services seven days a week on a walk-in basis. Our state-of-the-art centers focus on the episodic treatment of acute illnesses and injuries, workers' compensation, and occupational medicine. Each location is equipped with an onsite lab and in-house x-ray capability.

AFC is the parent company of AFC Franchising, LLC (AFCF).