Center Administration/ Assistant

Sylvan Learning Center; Walnut Creek (CA); On-site; USD 25,000 - 33,000; Part time

Job summary

Sylvan Learning Center in Walnut Creek, CA is seeking a Center Admin to manage day-to-day administrative tasks and greet students and families. This role supports scheduling, billing, and events while ensuring a friendly, professional environment.

The position is on-site with flexible part-time hours, offering opportunities for professional development and growth within the center. You will collaborate closely with Center Directors and teaching staff.

Qualifications

• Associates or four-year degree preferred.
• Minimum 3 years of customer service experience.
• Experience with Microsoft Office applications.

Responsibilities

• Lead day-to-day administrative tasks such as timely and high-quality phone reception, data entry, filing, and other admin tasks.
• Greet and assist students, parents, and potential customers according to Sylvan standards.
• Field inquiry calls from potential customers; field calls from current families.
• Schedule assessments, tours and Welcome Conferences; manage scheduling changes for current families.
• Assist Center Directors with preparing materials for parent conferences, assessments, tours, and other customer appointments.
• Assist Center Directors with billing, payments, and maintaining Center supplies.
• Maintain the professional appearance of the Center according to Sylvan standards.
• Support student safety and well-being; assist teachers with preparation for instruction.

Skills

Customer service

Interpersonal communication

Data entry

Microsoft Office

Consultative selling

Education

Associates degree

Four-year degree

Tools

Microsoft Office

Job description

DAYS/HOURS:
Monday- Thursday: 2:45 PM- 7:00 PM
Saturdays: 8:45 AM- 1:00 PM

The Center admin is responsible for leading the day-to-day administrative tasks in the Center such as phone reception, word processing, data entry, filing, market research, and other administrative tasks. The Center admin provides a positive first impression for potential and existing customers, fields calls from customers, schedules appointments, and coordinates community and school marketing events.

ESSENTIAL JOB FUNCTIONS

• Lead day-to-day administrative tasks such as timely and high quality phone reception, word processing, data entry, filing, and other administrative tasks
• Greet and assist students, parents, and potential customers according to Sylvan standards
• Field inquiry calls from potential customers; Field calls from current families
• Schedule assessments, tours and Welcome Conferences according to Sylvan Standards; Manage scheduling changes of current families
• Assist Center Directors or Directors of Education with preparing materials for parent conferences, assessments, tours, and other customer appointments
• Assist Center Directors with other day-to-day tasks of running the Center such as managing billing, collecting payments, and maintaining Center supplies
• Assist Center Directors with maintaining the professional appearance of the Center according to Sylvan standards
• Support standards and procedures to ensure student safety and well-being
• Assist teachers with preparation for instruction; Gathers and prepares materials as appropriate

KNOWLEDGE REQUIRED

• Associates or four year degree preferred
• A minimum of three years of customer service experience; Retail sales experience preferred
• Experience using full suite of Microsoft Office applications and other standard business applications
• Knowledge of general office equipment such as copiers, printers, and office phones

SKILLS AND ABILITIES REQUIRED

• Strong customer service, interpersonal and communication skills
• Strong word processing, data entry, and other administrative skills
• Proven ability to effectively use consultative sales skills when serving customers
• Proven ability to communicate effectively in writing; Ability to proofread and edit copy
• Strong organizational skills; Proven ability to manage multiple tasks and be flexible
• Ability to occasionally lift and/or move up to ten pounds

WHAT YOU SHOULD KNOW

• If you enjoy working with and inspiring students, this is the job for you. (We want you to be happy here!)
• Paid training and opportunities for professional development
• Flexible part-time work hours. We work around your availability
• Come in, work for a couple of hours, and leave happy with no additional work to take home
• Fun, enjoyable, and relaxing work environment with lots of support from fellow tutors and staff
• Happy, understanding, and caring management. You will love working here!
• This is NOT a remote position

The above statements are intended to describe the general nature and level of work being performed.They are not intended to be a complete list of all job responsibilities or skills, knowledge and abilities required.

Choosing Sylvan is about getting results and setting your child up for long-term success. At Sylvan, we’re focused on building academic confidence, igniting intellectual curiosity and inspiring a love for learning — all of which make a big impact in school and in life. For 40 years, we’ve helped millions of students achieve new levels of academic success.