Center Assistant: Morning Scheduler & Front Desk Champion

Sylvan Learning Center; West Falls Church (VA); Vor Ort; USD 21.000 - 25.000; Teilzeit

Zusammenfassung

Sylvan Learning Center in the United States is seeking a Center Assistant to be the friendly first contact for families, supporting scheduling, enrollment tracking, and communications. This role emphasizes warmth, organization, and reliable administrative support in a busy learning center.

You will handle follow-ups, appointments, and day-to-day front desk tasks, while collaborating with the team to ensure a welcoming environment for students and families.

Qualifikationen

• High school diploma required; some college preferred.
• 1+ year of customer service or administrative experience.
• Comfortable outbound calls with clear, professional communication.
• Strong written communication for texting and emailing.
• Highly organized and detail-oriented; scheduling tools a plus.
• Experience in education, healthcare, sales or service is a bonus.

Aufgaben

• Make warm follow-up calls, texts, and emails to interested families.
• Confirm and remind families of upcoming assessment appointments to reduce no-shows.
• Manage daily schedule changes, cancellations, and rescheduling with calm and accuracy.
• Keep enrollment tracking system updated with contacts and statuses.
• Prepare clear briefs for the afternoon team about incoming families and notes.
• Support front desk by answering phones and greeting families enthusiastically.
• Assist with student assessments when center volume requires.
• Perform light administrative tasks as needed.

Kenntnisse

Customer service

Administrative support

Scheduling tools

Ausbildung

High school diploma

Tools

Google Workspace

Jobbeschreibung

Sylvan Learning Center in the United States is seeking a Center Assistant to be the friendly first contact for families, supporting scheduling, enrollment tracking, and communications. This role emphasizes warmth, organization, and reliable administrative support in a busy learning center.

You will handle follow-ups, appointments, and day-to-day front desk tasks, while collaborating with the team to ensure a welcoming environment for students and families.