Center Assistant

Sylvan Learning Center; West Falls Church (VA); On-site; USD 21,000 - 25,000; Part time

Job summary

Sylvan Learning Center in the United States is seeking a Center Assistant to be the friendly first contact for families, supporting scheduling, enrollment tracking, and communications. This role emphasizes warmth, organization, and reliable administrative support in a busy learning center.

You will handle follow-ups, appointments, and day-to-day front desk tasks, while collaborating with the team to ensure a welcoming environment for students and families.

Qualifications

• High school diploma required; some college preferred.
• 1+ year of customer service or administrative experience.
• Comfortable outbound calls with clear, professional communication.
• Strong written communication for texting and emailing.
• Highly organized and detail-oriented; scheduling tools a plus.
• Experience in education, healthcare, sales or service is a bonus.

Responsibilities

• Make warm follow-up calls, texts, and emails to interested families.
• Confirm and remind families of upcoming assessment appointments to reduce no-shows.
• Manage daily schedule changes, cancellations, and rescheduling with calm and accuracy.
• Keep enrollment tracking system updated with contacts and statuses.
• Prepare clear briefs for the afternoon team about incoming families and notes.
• Support front desk by answering phones and greeting families enthusiastically.
• Assist with student assessments when center volume requires.
• Perform light administrative tasks as needed.

Skills

Customer service

Administrative support

Scheduling tools

Education

High school diploma

Tools

Google Workspace

Job description

Sylvan Learning Center - Hiring for Highly Skilled Center Assistant

Are you looking for a fun, detail-oriented role where your organizational skills shine? Do you enjoy creating a warm, welcoming environment while supporting families and team members? If yes, this loving and dynamic position at Sylvan Learning Center could be perfect for you!

Join Sylvan Learning Center, a trusted name for 40 years in inspiring academic confidence and a love for learning. As a talented Center Assistant, you will be the friendly first point of contact for families, helping them feel cared for and supported. This role offers a chance to develop your communication, scheduling, and customer service skills in a positive and supportive setting.

Key Responsibilities

• Make warm, personalized follow-up calls, texts, and emails to families who have expressed interest but haven't scheduled yet
• Confirm and remind families of upcoming assessment appointments to reduce no-shows
• Manage daily schedule changes, cancellations, and rescheduling requests with accuracy and calm
• Keep the enrollment tracking system updated with every contact and status
• Prepare clear briefs for the afternoon team about incoming families and relevant notes
• Support front desk operations by answering phones and greeting families with enthusiasm
• Assist with student assessments when center volume requires
• Perform light administrative tasks as needed

What We Offer

• Competitive hourly rate of $15 – $18 based on experience
• Morning shift schedule: Monday to Thursday, 9:00 AM – 2:00 PM & Occassional Saturdays, 9:00 AM - 2:00 PM (15-25 hours/week)
• Opportunity to extend hours into the afternoon for assessments and additional support
• Growth potential with expanded hours and responsibilities as the center grows

Ideal Candidate Qualifications

• High school diploma required; some college preferred
• 1+ years of customer service, administrative, or phone-based support experience
• Comfortable making outbound calls with warm, clear, and professional communication
• Strong written communication skills for texting and emailing
• Highly organized and detail-oriented; familiarity with Google Workspace or scheduling tools a plus
• Experience in education, healthcare, sales or service environments is a bonus
• Calm under pressure, proactive, and genuinely caring about families

Choosing Sylvan is about getting results and setting your child up for long-term success. At Sylvan, we’re focused on building academic confidence, igniting intellectual curiosity and inspiring a love for learning — all of which make a big impact in school and in life. For 40 years, we’ve helped millions of students achieve new levels of academic success.