Automotive Service Advisor — Elevate Customer Experience

Antwerpen Automotive Group; Maryland; On-site; USD 40,000 - 100,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Holidays

Employee discounts

Career development

Job summary

Antwerpen Chevrolet in Eldersburg, MD is seeking a dedicated Service Advisor to be the primary liaison between customers and the service department, ensuring an exceptional service experience. You will interpret customer needs, prepare estimates, and coordinate with technicians to deliver timely repairs.

This role requires strong communication skills, automotive knowledge, and the ability to multitask in a fast-paced environment.

Qualifications

• Previous experience as a service advisor or equivalent role in automotive service is preferred.
• Strong communication and interpersonal skills are essential.
• Ability to manage multiple tasks and prioritize in a fast-paced environment.
• Knowledge of automotive service practices and terminology is beneficial.

Responsibilities

• Greet customers promptly and assess service needs.
• Explain vehicle issues and recommended services clearly.
• Prepare and present repair orders and service estimates.
• Schedule service appointments and coordinate with technicians.
• Maintain records of customer interactions, payments, and service history.
• Address customer concerns and ensure satisfaction.
• Collaborate with parts department to ensure parts availability.
• Stay updated on Hyundai products, services, and industry standards.

Skills

Customer service

Communication

Multitasking

Automotive knowledge

Valid driver's license

Job description

Antwerpen Chevrolet in Eldersburg, MD is seeking a dedicated Service Advisor to be the primary liaison between customers and the service department, ensuring an exceptional service experience. You will interpret customer needs, prepare estimates, and coordinate with technicians to deliver timely repairs.

This role requires strong communication skills, automotive knowledge, and the ability to multitask in a fast-paced environment.