CCAP & Public Info Specialist - Customer Service

YoungWilliams; Bossier City (LA); On-site; USD 36,000 - 48,000; Full time

Job summary

YoungWilliams in Louisiana seeks a Customer Service Representative (CSR) for the Office of Teaching and Learning, Division of Early Childhood Operations. The CSR provides excellent service to both internal and external customers by answering inquiries and ensuring accurate information promptly and politely.

Essential duties include handling CCAP questions via systems, routing calls, and assisting with eligibility tasks.

Qualifications

• Inbound call center experience preferred.
• Typing speed of at least 30 WPM.
• Strong computer skills and ability to navigate websites.
• Ability to interpret CCAP policy and provide accurate information.

Responsibilities

• Answer inquiries from internal and external customers promptly and politely.
• Provide information on CCAP program and check eligibility or renewal status.
• Route calls to appropriate LDOE contacts and maintain department knowledge.
• Log, sort, and scan mail from stakeholders and the public.
• Respond to complaints related to CCAP Household Eligibility and reference policies.

Skills

Inbound Call Center experience

Typing 30 WPM

Strong computer skills

Website navigation

Education

Some college or business school preferred

High School degree required

Tools

CCAP systems

Customer service databases

Policy interpretation

Job description

YoungWilliams in Louisiana seeks a Customer Service Representative (CSR) for the Office of Teaching and Learning, Division of Early Childhood Operations. The CSR provides excellent service to both internal and external customers by answering inquiries and ensuring accurate information promptly and politely.

Essential duties include handling CCAP questions via systems, routing calls, and assisting with eligibility tasks.