Lead CSR: Expert Escalations & Public Information

YoungWilliams; Yazoo City (MS); On-site; USD 28,000 - 40,000; Full time

Job summary

YoungWilliams is seeking a Customer Service Representative, Lead (CSR Lead) in Yazoo City, Mississippi. This role entails providing outstanding customer service by answering calls and addressing complex inquiries. Applicants must possess a high school diploma and at least one year of customer service experience. Strong communication skills and proficiency in computer applications are essential. The position offers the chance to make a significant impact on customer interactions and requires regular attendance.

Qualifications

• One year of customer service experience is required.
• Professional experience with office equipment, computers, and email.
• Experience with data entry and special projects.

Responsibilities

• Respond to incoming calls from customers and staff.
• Handle escalated calls from CSRs.
• Document customer contact in the automated system.

Skills

Excellent diction

Customer service skills

Computer proficiency

Active listening

Education

High School Diploma or equivalent

Tools

Microsoft programs

Web-based applications

Job description

YoungWilliams is seeking a Customer Service Representative, Lead (CSR Lead) in Yazoo City, Mississippi. This role entails providing outstanding customer service by answering calls and addressing complex inquiries. Applicants must possess a high school diploma and at least one year of customer service experience. Strong communication skills and proficiency in computer applications are essential. The position offers the chance to make a significant impact on customer interactions and requires regular attendance.