Catholic Product Specialist - Remote/Hybrid Support

Bayard, Inc.; St. Louis (MO); Remote; USD 65,000 - 90,000; Full time

Job summary

Bayard USA is seeking a Product Specialist to support our portfolio of Catholic products serving schools, parishes, families, and faith communities nationwide. You will build relationships with customers, provide product guidance by phone and email, support sales initiatives, gather customer feedback, and serve as a trusted resource for internal teams and customers.

This role involves developing product expertise, collaborating with sales, marketing, editorial, customer service, and operations,

Qualifications

• Experience in product support, customer success, sales support, customer service, publishing, education, or a related field.
• Strong communication and relationship-building skills.
• Comfortable engaging customers by phone and email.
• Ability to manage multiple priorities and work independently.
• Experience with CRM systems and Microsoft Office.
• Experience in publishing, education, or faith-based organizations is a plus.

Responsibilities

• Develop expertise in assigned product lines.
• Support customers and prospects by phone and email.
• Conduct customer outreach and gather product feedback.
• Partner with sales, marketing, editorial, customer service, and operations teams.
• Assist with product launches, training, and support materials.
• Analyze product performance and identify opportunities for improvement.

Skills

Customer support

Sales support

Publishing

Education

CRM experience

Communication skills

Tools

CRM systems

Microsoft Office

Job description

Bayard USA is seeking a Product Specialist to support our portfolio of Catholic products serving schools, parishes, families, and faith communities nationwide. You will build relationships with customers, provide product guidance by phone and email, support sales initiatives, gather customer feedback, and serve as a trusted resource for internal teams and customers.

This role involves developing product expertise, collaborating with sales, marketing, editorial, customer service, and operations,