Remote Clinical Product Support Specialist

Cadwell; Kennewick (WA); Hybrid; USD 80,000 - 100,000; Full time

Job summary

Cadwell is seeking a Product Support Specialist in the United States to be the expert customers turn to for maximizing Cadwell medical devices. You will provide technical support via phone and remote tools, and participate in weekend coverage and an on-call rotation for after-hours escalations.

The role emphasizes solving complex problems, rapid troubleshooting of hardware, software, and networking issues, and building deep product expertise across Cadwell offerings.

Qualifications

• Associate degree in a related field or 2+ years in clinical neurophysiology, IT, or biomedical technology.
• CAAHEP-accredited program in Polysomnographic Tech or EEG Tech preferred.
• Active credentials such as RPSGT, EEG Tech, CNIM a plus.
• 1+ year clinical sleep/EEG tech or 2+ years in help desk/network support preferred.

Responsibilities

• Be the go-to resource for customers through product operation, configuration, and best practices.
• Troubleshoot hardware, software and networking issues with confidence and efficiency.
• Deliver timely, clear solutions and proactively follow up for customer satisfaction.
• Build deep expertise across Cadwell’s product line.
• Participate in weekend support rotation and after-hours on-call escalations.
• Take on additional responsibilities as the team evolves.

Skills

Technical troubleshooting

Clear communication

Customer-first mindset

Analytical thinker

Team collaboration

Physical stamina

Education

Related field Associate degree or 2+ years experience

CAAHEP-accredited program (preferred)

RPSGT/REEGT/CNIM credentials (a plus)

Sleep/EEG tech or help desk experience

Job description

Cadwell is seeking a Product Support Specialist in the United States to be the expert customers turn to for maximizing Cadwell medical devices. You will provide technical support via phone and remote tools, and participate in weekend coverage and an on-call rotation for after-hours escalations.

The role emphasizes solving complex problems, rapid troubleshooting of hardware, software, and networking issues, and building deep product expertise across Cadwell offerings.