Product Specialist

Bayard, Inc.; St. Louis (MO); On-site; USD 65,000 - 90,000; Full time

Job summary

Bayard USA is seeking a Product Specialist to support our portfolio of Catholic products serving schools, parishes, families, and faith communities nationwide. You will build relationships with customers, provide product guidance by phone and email, support sales initiatives, gather customer feedback, and serve as a trusted resource for internal teams and customers.

This role involves developing product expertise, collaborating with sales, marketing, editorial, customer service, and operations,

Qualifications

• Experience in product support, customer success, sales support, customer service, publishing, education, or a related field.
• Strong communication and relationship-building skills.
• Comfortable engaging customers by phone and email.
• Ability to manage multiple priorities and work independently.
• Experience with CRM systems and Microsoft Office.
• Experience in publishing, education, or faith-based organizations is a plus.

Responsibilities

• Develop expertise in assigned product lines.
• Support customers and prospects by phone and email.
• Conduct customer outreach and gather product feedback.
• Partner with sales, marketing, editorial, customer service, and operations teams.
• Assist with product launches, training, and support materials.
• Analyze product performance and identify opportunities for improvement.

Skills

Customer support

Sales support

Publishing

Education

CRM experience

Communication skills

Tools

CRM systems

Microsoft Office

Job description

Bayard USA is a leading provider of Catholic content, resources, and educational materials dedicated to enriching the spiritual lives of individuals and communities across the United States. As part of the international Bayard Group, the organization publishes mission-driven materials that support everyday faith, prayer, and liturgical life. Its brands include Pflaum Publishing Group, Catholic Digest, Living Faith, Living with Christ, Twenty-Third Publications, Creative Communications for the Parish, and Good News Planners. Through these imprints, Bayard USA offers catechetical tools, devotionals, parish resources, and school planners that promote connection, compassion, and spiritual growth for people of all ages.

Role Description

Bayard USAis seeking aProduct Specialistto support our portfolio of Catholic products serving schools, parishes, families, and faith communities nationwide.

This role combines customer engagement, product expertise, and cross-functional collaboration. The Product Specialist will build relationships with customers, provide product guidance by phone and email, support sales initiatives, gather customer feedback, and serve as a trusted product resource for both internal teams and customers.

Responsibilities

• Develop expertise in assigned product lines.
• Support customers and prospects by phone and email.
• Conduct customer outreach and gather product feedback.
• Partner with sales, marketing, editorial, customer service, and operations teams.
• Assist with product launches, training, and support materials.
• Analyze product performance and identify opportunities for improvement.

Qualifications

• Experience in product support, customer success, sales support, customer service, publishing, education, or a related field.
• Strong communication and relationship-building skills.
• Comfortable engaging customers by phone and email.
• Ability to manage multiple priorities and work independently.
• Experience with CRM systems and Microsoft Office.
• Experience in publishing, education, or faith-based organizations is a plus.

Location:Remote or office-based

Join a mission-driven organization dedicated to enriching the faith lives of Catholic schools, parishes, and families!