Catering Service Lead - Breakfast & Lunch Ops

Sifted; New York (NY); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Health insurance

PTO (paid time off)

401(k)

Free lunch

Job summary

Sifted is seeking a Service Lead to support day-to-day leadership and key areas of the Sifted community operations. You’ll aid the Account Manager with operations and serve as a source of encouragement and support to the Host team.

In this role you’ll lead opening, shift operations, and closing, coordinate service, and act as the lead host for breakfast or lunch shifts. You’ll also ensure surveys are completed and work with partners daily.

Qualifications

• 1+ year experience in service/catering or brand ambassador industries, or an equivalent role.
• Comfortable learning and using hospitality + workplace technology platforms (Slack, Google Workspace, service apps, tablets, digital surveys, etc.)
• Is operationally minded
• Is highly organized + resourceful
• Is able to solve problems in a fast paced environment
• Is able to manage multiple tasks simultaneously
• Practices impeccable verbal communication skills
• Has natural leadership tendencies
• Loves problem-solving
• Maintains a high degree of reliability + trustworthiness

Responsibilities

• Lead the community team through opening, shift operations, and closing
• Leading + coordinating service
• Serving as the lead host for the breakfast or lunch shift
• Ensuring the the host feedback survey is complete each shift and communicating updates to the Account Manager daily
• Coordinating with donation and compost pick up partners each day
• Presenting to the team as a source of leadership, encouragement, and support

Skills

Leadership

Hospitality tech

Operational mindset

Highly organized

Problem solving

Multitasking

Verbal communication

Reliability

Tools

Slack

Google Workspace

Service apps

Tablets

Digital surveys

Job description

Sifted is seeking a Service Lead to support day-to-day leadership and key areas of the Sifted community operations. You’ll aid the Account Manager with operations and serve as a source of encouragement and support to the Host team.

In this role you’ll lead opening, shift operations, and closing, coordinate service, and act as the lead host for breakfast or lunch shifts. You’ll also ensure surveys are completed and work with partners daily.