Hospitality Service Lead — Breakfast & Lunch Shift

Rippling; New York (NY); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k) plan

Free lunch

Job summary

Sifted is seeking a Service Lead to support day-to-day leadership and key areas of community operations. You will assist the Account Manager, lead the host team during service, and help ensure a smooth, hospitality-driven shift environment.

Ideal candidates bring 1+ year in service/catering, strong organizational skills, and comfort with hospitality tech platforms. This role is on-site in a kitchen and client offices.

Qualifications

• 1+ year experience in service/catering or brand ambassador industries, or an equivalent role.
• Comfortable learning and using hospitality + workplace technology platforms (Slack, Google Workspace, service apps, tablets, digital surveys, etc.)
• Is operationally minded
• Is highly organized + resourceful
• Is able to solve problems in a fast paced environment
• Is able to manage multiple tasks simultaneously
• Has natural leadership tendencies
• Loves problem-solving
• Maintains a high degree of reliability + trustworthiness

Responsibilities

• Lead the community team through opening, shift operations, and closing.
• Lead + coordinating service.
• Serve as the lead host for the breakfast or lunch shift.
• Ensure the host feedback survey is complete each shift and communicate updates to the Account Manager daily.
• Coordinate with donation and compost pick up partners each day.
• Present to the team as a source of leadership, encouragement, and support.

Skills

Leadership

Hospitality

Operations

Customer service

Team communication

Tools

Slack

Google Workspace

Service apps

Tablets

Digital surveys

Job description

Sifted is seeking a Service Lead to support day-to-day leadership and key areas of community operations. You will assist the Account Manager, lead the host team during service, and help ensure a smooth, hospitality-driven shift environment.

Ideal candidates bring 1+ year in service/catering, strong organizational skills, and comfort with hospitality tech platforms. This role is on-site in a kitchen and client offices.