Catering Server Lead

Rippling; New York (NY); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k) plan

Free lunch

Job summary

Sifted is seeking a Service Lead to support day-to-day leadership and key areas of community operations. You will assist the Account Manager, lead the host team during service, and help ensure a smooth, hospitality-driven shift environment.

Ideal candidates bring 1+ year in service/catering, strong organizational skills, and comfort with hospitality tech platforms. This role is on-site in a kitchen and client offices.

Qualifications

• 1+ year experience in service/catering or brand ambassador industries, or an equivalent role.
• Comfortable learning and using hospitality + workplace technology platforms (Slack, Google Workspace, service apps, tablets, digital surveys, etc.)
• Is operationally minded
• Is highly organized + resourceful
• Is able to solve problems in a fast paced environment
• Is able to manage multiple tasks simultaneously
• Has natural leadership tendencies
• Loves problem-solving
• Maintains a high degree of reliability + trustworthiness

Responsibilities

• Lead the community team through opening, shift operations, and closing.
• Lead + coordinating service.
• Serve as the lead host for the breakfast or lunch shift.
• Ensure the host feedback survey is complete each shift and communicate updates to the Account Manager daily.
• Coordinate with donation and compost pick up partners each day.
• Present to the team as a source of leadership, encouragement, and support.

Skills

Leadership

Hospitality

Operations

Customer service

Team communication

Tools

Slack

Google Workspace

Service apps

Tablets

Digital surveys

Job description

Sifted is hiring a Service Lead to support day-to-day leadership and key areas of the Sifted community operations. In this role, you’ll play a critical role in our kitchen environment by aiding the Account Manager with operations and act as a source of encouragement and support to the Host team.

What you'll be doing

• Leading the community team through opening, shift operations, and closing
• Leading + coordinating service
• Serving as the lead host for the breakfast or lunch shift
• Ensuring the the host feedback survey is complete each shift and communicating updates to the Account Manager daily
• Coordinating with donation and compost pick up partners each day
• Presenting to the team as a source of leadership, encouragement, and support
• Has 1+ year experience in service/catering or brand ambassador industries, or an equivalent role
• Comfortable learning and using hospitality + workplace technology platforms (Slack, Google Workspace, service apps, tablets, digital surveys, etc.)
• Is operationally minded
• Is highly organized + resourceful
• Is able to solve problems in a fast paced environment
• Is able to manage multiple tasks simultaneously
• Has natural leadership tendencies
• Loves problem-solving
• Maintains a high degree of reliability + trustworthiness
• Compensation : $26 per hour
• Company-sponsored health insurance plans, including 100% company-paid HDHP, as well as vision + dental opt-in
• 80 hours of PTO with each year of employment; paid winter break from Dec 24 - Jan 1
• 401(k) program available after six months of employment
• Free lunch during meal service
• Opportunities to take on larger roles within our organization + learn with a fast-growing start-up

Job Type: Full-time

Shift: Weekdays

Weekly day range: Monday - Friday // 7am-3pm

Eligibility : This position must maintain a ServSafe Food Handler certification

Work environment : This is a position based both in a commercial kitchen and on-site in client offices

Physical requirements : This position requires the ability to lift up to 50 lbs, the ability to stand for long periods of time, and the ability to bend, squat, and reach

About Sifted

Sifted was founded in 2015 by Kimberly Lexow and Jess Legge with a bold vision — to reimagine office food as an experience rooted in hospitality, sustainability, and intentionality .

What began as a modern take on workplace meals quickly evolved into a nationwide food platform that supports culture, community, and carbon-conscious choices across hundreds of companies. We’re not a caterer — we’re a workplace food partner .

Our team is our secret sauce — a mix of hospitality pros, culinary experts, technologists, and innovators redefining what it means to build meaningful, stable, and opportunity-filled careers in hospitality.

At Sifted, people stay, grow, and thrive — our team members remain with us three times longer than the industry average.

We offer flexibility, generous perks, and room to grow — hiring builders, operators, creatives, and craftspeople who care about making work (and workplaces) better.

At Sifted, our team culture mirrors the experiences we design for our clients:

• Creative Freedom: Everyone contributes ideas and shapes the future of our service.
• Hospitality-Driven: No matter your role, you’re in service to someone — and that matters.
• Career Growth: We invest in internal mobility, mentorship, and hands-on learning.
• People First: We support flexible work, celebrate wins, and lead with empathy.
• Real Impact: Every day, your work reduces waste, improves lives, and connects people through food.