Catering Programs Director - Growth & Guest Experience

Chick-fil-A; Savannah (GA); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Discounted meals

401 K

Flexible schedules

Sundays off

Dental, Medical, Vision Benefits

Free Life Insurance

Free Health Care Access

Scholarship Opportunities up to $2500

Job summary

Chick-fil-A Savannah is seeking a Catering Director to lead our catering program and drive sales, guest relationships, and operational excellence. You will oversee order fulfillment, staff coordination, and marketing outreach to local businesses and organizations.

The role emphasizes teamwork, servant leadership, dependable execution, and a focus on delivering Chick-fil-A's signature service. A strong background in catering or hospitality management is preferred.

Qualifications

• Proven experience in catering, sales, or hospitality management (preferred).
• Strong organizational and communication skills.
• Excellent customer service and problem-solving abilities.
• Ability to lead, motivate, and train a team.

Responsibilities

• Develop and execute strategies to increase catering sales in the community, including outreach to businesses, schools, churches, and organizations.
• Maintain a database of catering clients and proactively follow up for repeat business.
• Partner with the Operator and marketing team to plan and execute local catering promotions.
• Serve as the primary point of contact for catering clients, ensuring a smooth and professional experience from order to delivery.
• Handle inquiries, quotes, and follow-ups with prompt, friendly, and accurate communication.
• Resolve customer concerns quickly and professionally.
• Oversee catering order accuracy, packaging, and presentation to ensure Chick-fil-A standards are met.
• Coordinate delivery schedules and staffing for on-time execution.
• Manage catering inventory, supplies, and equipment.
• Catering events and trailer
• Train and lead team members in catering procedures and customer service expectations.
• Work closely with kitchen and front-of-house leaders to ensure catering operations run efficiently.
• Foster a culture of excellence, teamwork, and servant leadership.
• Track and report catering sales performance and expenses.
• Identify opportunities to improve profitability through cost control and process improvements.

Skills

Catering experience

Sales management

Hospitality management

Team leadership

Customer service

Attention to detail

Valid driver’s license

Job description

Chick-fil-A Savannah is seeking a Catering Director to lead our catering program and drive sales, guest relationships, and operational excellence. You will oversee order fulfillment, staff coordination, and marketing outreach to local businesses and organizations.

The role emphasizes teamwork, servant leadership, dependable execution, and a focus on delivering Chick-fil-A's signature service. A strong background in catering or hospitality management is preferred.