Catering & Events Lead - Brand Growth & Guest Experience

Ontario Trillium Foundation; Auburn (AL); On-site; USD 60,000 - 90,000; Full time

Job summary

Chick-fil-A is seeking a Catering and Events Manager to lead outside sales, grow the brand, and ensure on-time, high-quality deliveries. You will extend the 2nd Mile Service beyond the restaurant walls and model hospitality for the team.

The role requires strong leadership, planning, and coaching; you will build a high-performing events team, align with the Operator's vision for catering, and deliver world-class service that delights guests and supports business growth.

Qualifications

• Ability to work minimum of 30 hours per week with flexible availability.
• Plan weekly commitment of at least two hours for planning and coordination.
• Demonstrated leadership and coaching abilities to develop the team.
• Commitment to hospitality and world-class service for guests.

Responsibilities

• Serve as subject matter expert for catering and events.
• Create clarity on the Operator’s vision for catering.
• Identify and implement signature service offerings outside the restaurant that go the 2nd Mile.
• Model hospitality with Team Members and guests.
• Celebrate Team Member successes in delivering hospitality and excellent service.
• Provide input on selection, orientation, scheduling and training of catering and events staff.
• Partner with Training and Operations leaders to ensure staff are trained on service requirements for taking orders and executing deliveries.
• Review catering processes with Operator and Leadership Team.
• Measure CEM and CARES performance to identify opportunities for improvement and share with the team.
• Develop team members in creating emotional connections.
• Activate the Create Raving Fans Strategy.
• Oversee Mobile and Online Ordering.

Skills

Leadership

Communication skills

Team management

Planning

Coaching

Customer focus

Strategic thinking

Problem solving

Job description

Chick-fil-A is seeking a Catering and Events Manager to lead outside sales, grow the brand, and ensure on-time, high-quality deliveries. You will extend the 2nd Mile Service beyond the restaurant walls and model hospitality for the team.

The role requires strong leadership, planning, and coaching; you will build a high-performing events team, align with the Operator's vision for catering, and deliver world-class service that delights guests and supports business growth.