Catering Director

Chick-fil-A; Dubuque (IA); On-site; USD 60,000 - 90,000; Full time

Job summary

Chick-fil-A Dubuque is seeking a Catering Director to lead and grow our catering business, focusing on exceptional experiences, community partnerships, and new opportunities. You will drive orders from inquiry to delivery and lead a team in delivering Chick-fil-A hospitality.

The role requires energetic leadership, strong communication, and the ability to manage multiple catering opportunities while maintaining Chick-fil-A standards and confidentiality.

Qualifications

• Strong communication and interpersonal skills.
• Highly organized with excellent attention to detail.
• Positive, energetic, and professional attitude.
• Strong customer-service and relationship-building skills.
• Ability to confidently communicate with business owners, executives, community leaders, and guests.
• Self-motivated and comfortable working independently.
• Strong follow-up and time-management skills.
• Ability to manage multiple catering orders and priorities simultaneously.
• 5 Year Leadership experience or Bachelor’s preferred.
• Sales, marketing, hospitality, restaurant, or catering experience preferred.

Responsibilities

• Lead the restaurant's catering program and own the strategy and systems within it to increase sales and profitability.
• Build and maintain strong partnerships with community organizations such as schools, businesses, churches, and other potential leads.
• Proactively identify and pursue new catering opportunities through phone calls, emails, visits, networking events, and community engagement.
• Coordinate catering orders from initial inquiry through execution, delivery, and completion according to Chick-fil-A standards.
• Provide exceptional hospitality and resolve guest concerns quickly and professionally.
• Work side by side with the restaurant leadership and team members to ensure catering orders are executed successfully.
• Maintain accurate records of catering leads, sales, customer relationships, and follow-up activities.
• Monitor catering sales and performance and develop plans to achieve established goals.
• Demonstrate and promote Chick-fil-A's Core Values and commitment to serving others.
• Working on the floor alongside the team as needed.

Skills

Strong communication

Interpersonal skills

Organized with attention to detail

Customer service

Time management

Leadership experience

Education

Bachelor's degree

5 years leadership experience

Job description

Catering Director

Location: Chick-fil-A Dubuque

Employment Type: Full-Time

About the Role

Chick-fil-A Dubuque is looking for a passionate, organized, and relationship-driven Catering Director to lead and grow our catering business. This role is responsible for creating exceptional catering experiences, developing relationships within the community, generating new business leads, and ensuring every catering order reflects Chick-fil-A's commitment to quality, hospitality, and service. The ideal candidate is an energetic leader who enjoys connecting with people, building partnerships, and creating memorable experiences for guests and organizations.

Key Responsibilities

• Lead the restaurant's catering program and own the strategy and systems within it to increase sales and profitability
• Build and maintain strong partnerships with community organizations such as schools, businesses, churches, and other potential leads
• Proactively identify and pursue new catering opportunities through phone calls, emails, visits, networking events, and community engagement.
• Coordinate catering orders from initial inquiry through execution, delivery, and completion according to Chick-fil-A standards.
• Provide exceptional hospitality and resolve guest concerns quickly and professionally
• Work side by side with the restaurant leadership and team members to ensure catering orders are executed successfully
• Maintain accurate records of catering leads, sales, customer relationships, and follow-up activities
• Monitor catering sales and performance and develop plans to achieve established goals
• Demonstrate and promote Chick-fil-A's Core Values and commitment to serving others
• Working on the floor alongside the team as needed

What We're Looking For

• Strong communication and interpersonal skills.
• Highly organized with excellent attention to detail
• Positive, energetic, and professional attitude.
• Strong customer-service and relationship-building skills.
• Ability to confidently communicate with business owners, executives, community leaders, and guests.
• Self-motivated and comfortable working independently.
• Strong follow-up and time-management skills.
• Ability to manage multiple catering orders and priorities simultaneously
• 5 Year Leadership experience or Bachelors preferred.
• Sales, marketing, hospitality, restaurant, or catering experience preferred.
• Must be dependable, flexible, and willing to support restaurant operations when needed.
• Must be able to maintain confidentiality and represent the Chick-fil-A brand with professionalism.
• Someone who is Caring, Compassionate, and seeks to understand!

Success in This Role Looks Like

A successful Catering Director will:

• Consistently grow catering sales and cultivate customer relationships.
• Develop strong partnerships throughout the local community.
• Deliver exceptional hospitality with each aspect of the catering process.
• Maintain accurate and organized catering operations.
• Build a team that consistently executes catering orders with excellence.
• Help make Chick-fil-A the first choice for catering in the community.
• Care for our team members

Why Join Our Team?

At Chick-fil-A Dubuque, we believe leadership is about serving others and making a positive impact. As Catering Director, you'll have the opportunity to grow a meaningful business while developing relationships throughout the community and helping our team create exceptional experiences for every guest.

Working at a Chick-fil-A restaurant is more than a job - it's an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.