Catering Operations Manager: Lead Events & Service

ASM Global-SMG; United States; On-site; USD 70,000 - 76,000; Full time

Job summary

Legends Global is seeking a Food Services Manager to lead our catering staff and deliver exceptional service at high-profile events. You will motivate both union and non-union team members, oversee front- and back-of-house operations, and model strong leadership during busy periods.

The role requires hands-on management, coordination with culinary, sales, and operations teams, and a focus on safety, quality, and customer satisfaction.

Qualifications

• Minimum 2 years of proven experience in a food and beverage managerial role.
• Proficiency in MS Word, MS Excel, POS Proficient; MICROS a plus.
• Ability to work all shifts including nights, weekends, and holidays as needed.
• Good written and verbal communication skills.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to calculate amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
• Ability to execute instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.
• Union experience a plus.

Responsibilities

• Oversee employees, including union and non-union supervisors during busy events
• Preserve and execute excellent levels of internal and external customer service
• Maintain a strong presence on the floor during events to oversee execution of event plans
• Train and instruct food and beverage employees on procedures, equipment, service standards, etc…
• Organize and monitor set-up of assigned catering events.
• Enforce food service sanitation and safety, food handling procedures
• Coordinate with other departments including culinary, sales, operations, housekeeping, and any other division in order to solve problems and meet client expectations
• Work with Director of Ops and Scheduling Department regarding proper staffing levels for events

Skills

MS Word

MS Excel

POS Proficient

MICROS

Job description

Legends Global is seeking a Food Services Manager to lead our catering staff and deliver exceptional service at high-profile events. You will motivate both union and non-union team members, oversee front- and back-of-house operations, and model strong leadership during busy periods.

The role requires hands-on management, coordination with culinary, sales, and operations teams, and a focus on safety, quality, and customer satisfaction.