Catering & Service Manager - Lead Events & Team

Creative Dining Services; Orange City (IA); Vor Ort; USD 59.000 - 72.000; Vollzeit

Benefits dieser Stelle

Bonus opportunities

401(k) with company match

Generous PTO

DailyPay earned wage access

Partner discounts

Pet insurance

Career development

Zusammenfassung

Creative Dining Services is seeking a Catering & Service Manager to lead front-of-house and catering operations within our dining services program. You will oversee the service team, coordinate catered events, and ensure guests and clients receive exceptional hospitality across every dining experience.

This hands-on leadership role emphasizes team development, event coordination, and maintaining high standards for food presentation and service in a fast-paced hospitality environment.

Qualifikationen

• High school diploma or equivalent.
• At least one year of supervisory or management experience.
• At least three years of catering, banquet, or event food service experience.
• ServSafe certification.
• Strong communication, organization, and customer service skills.
• Ability to lead, train, and motivate a team while managing multiple priorities.
• Proficiency with Microsoft Office, including Word, Excel, and PowerPoint.
• Ability to learn and effectively use event management software and other operational systems.
• A positive, professional, and hands-on approach to leadership, with the ability to work collaboratively in a fast-paced hospitality environment.

Aufgaben

• Lead and Develop Your Team: Recruit, train, schedule, coach, and supervise front-of-house and catering staff, including supporting performance evaluations, timekeeping, and disciplinary actions.
• Oversee Daily Service Operations: Coordinate front-of-house activities and ensure consistent customer service, attractive food presentation, and a welcoming dining environment.
• Coordinate Catering Events: Plan and oversee catered events of varying sizes and styles, working closely with production, conference services, sales, and other departments to coordinate event details and execution.
• Deliver Exceptional Guest Experiences: Build positive relationships with clients, guests, vendors, and community members while responding to feedback, resolving concerns, and ensuring customer expectations are met.
• Support Catering Sales and Client Relationships: Respond promptly to catering inquiries, communicate menu options, accommodate special dietary needs, and help develop relationships that support catering business growth.
• Maintain Service and Presentation Standards: Ensure food, table settings, service areas, and event spaces meet company standards while incorporating seasonal themes, current trends, and special event details.
• Coordinate Marketing and Special Events: Implement company marketing initiatives, promotions, and special events while maintaining accurate records and communicating results to the appropriate teams.
• Manage Supplies and Equipment: Maintain appropriate inventory of service and catering supplies, decorations, and equipment while ensuring work areas remain organized and equipment is properly maintained.
• Monitor Customer Satisfaction: Conduct and respond to customer satisfaction surveys, maintain comment card systems, and identify opportunities to improve the dining and catering experience.
• Evaluate Operations: Review service and catering performance, maintain accurate records, and recommend operational improvements to the Dining Services Director.

Kenntnisse

Team leadership

Excellent communication

Customer service orientation

Multitasking under pressure

Event coordination

Ausbildung

High school diploma or equivalent

Bachelor's degree in hospitality or related field

Tools

Microsoft Office (Word, Excel, PowerPoint)

Event management software

Jobbeschreibung

Creative Dining Services is seeking a Catering & Service Manager to lead front-of-house and catering operations within our dining services program. You will oversee the service team, coordinate catered events, and ensure guests and clients receive exceptional hospitality across every dining experience.

This hands-on leadership role emphasizes team development, event coordination, and maintaining high standards for food presentation and service in a fast-paced hospitality environment.