Food Service Manager

ASM Global-SMG; United States; On-site; USD 70,000 - 76,000; Full time

Job summary

Legends Global is seeking a Food Services Manager to lead our catering staff and deliver exceptional service at high-profile events. You will motivate both union and non-union team members, oversee front- and back-of-house operations, and model strong leadership during busy periods.

The role requires hands-on management, coordination with culinary, sales, and operations teams, and a focus on safety, quality, and customer satisfaction.

Qualifications

• Minimum 2 years of proven experience in a food and beverage managerial role.
• Proficiency in MS Word, MS Excel, POS Proficient; MICROS a plus.
• Ability to work all shifts including nights, weekends, and holidays as needed.
• Good written and verbal communication skills.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to calculate amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
• Ability to execute instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.
• Union experience a plus.

Responsibilities

• Oversee employees, including union and non-union supervisors during busy events
• Preserve and execute excellent levels of internal and external customer service
• Maintain a strong presence on the floor during events to oversee execution of event plans
• Train and instruct food and beverage employees on procedures, equipment, service standards, etc…
• Organize and monitor set-up of assigned catering events.
• Enforce food service sanitation and safety, food handling procedures
• Coordinate with other departments including culinary, sales, operations, housekeeping, and any other division in order to solve problems and meet client expectations
• Work with Director of Ops and Scheduling Department regarding proper staffing levels for events

Skills

MS Word

MS Excel

POS Proficient

MICROS

Job description

POSITION SUMMARY

We are looking for a Food Services Manager to lead our catering staff. You will motivate our union and non-union staff to provide excellent customer service. Responsibilities include ensuring efficient catering operation, as well as maintaining high production, productivity, quality, and customer-service standards. To be successful in this role, you’ll need management skills and experience in both front and back of the house. We’ll expect you to lead by example and uplift our staff during busy moments in our fast-paced environment. Ultimately, you will ensure our events run smoothly and customers have pleasant experiences.

POSITION DUTIES

• Oversee employees, including union and non-union supervisors during busy events
• Preserve and execute excellent levels of internal and external customer service
• Maintain a strong presence on the floor during events to oversee execution of event plans
• Train and instruct food and beverage employees on procedures, equipment, service standards, etc…
• Organize and monitor set-up of assigned catering events.
• Enforce food service sanitation and safety, food handling procedures
• Coordinate with other departments including culinary, sales, operations, housekeeping, and any other division in order to solve problems and meet client expectations
• Work with Director of Ops and Scheduling Department regarding proper staffing levels for events

QUALIFICATIONS

• Minimum 2 years of proven experience in a food and beverage managerial role
• Proficiency in MS Word, MS Excel, POS Proficient, MICROS (a plus)
• Ability to work all shifts including nights, weekends, and holidays as needed
• Good written and verbal communication skills
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
• Ability to calculate amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume
• Ability to execute instructions furnished in written, oral, or diagram form
• Ability to deal with problems involving several concrete variables in standardized situations
• Union experience a plus

WORKING CONDITIONS

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to walk; sit; stand and use hands to finger, handle or feel. Position also includes frequent temperature changes (walk-ins, freezers) for short periods. Must regularly lift and or move up to 100 pounds. Must be able to withstand loud noise in the environment.

SALARY

Salary range: $70,000-$76,000

LEGAL EEO STATEMENT

Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor. Promotion from within is encouraged whenever qualified employees of Legends Global are available. Interested employees are urged to contact Human Resources if qualified for any of the above openings. Employment is contingent upon new employees providing documents verifying U.S. citizenship or, for aliens, documents verifying legal permission to work in the United States. Final candidates will be required to undergo a background check.