Cataract & LASIK Surgery Concierge

ICON Eyecare; Dallas, Northern (TX, KY); Hybrid; USD 46,000 - 54,000; Full time

Benefits offered by this job

Medical

Dental

Vision discounts

401(k) matching

Life insurance

Short/Long-term disability

Employee assistance program

Generous time off

Paid holidays

Job summary

ICON Eyecare is seeking a Surgical Counselor in Dallas to educate patients about cataract and LASIK options and guide them through pre-certification and scheduling steps. The role involves coordinating paperwork, discussing implants and financing, and ensuring smooth patient flow.

The position requires medical office experience, a sales mindset, and strong communication skills. Bilingual Spanish is a plus; familiarity with insurance processes is essential.

Qualifications

• High school diploma or GED required.
• At least two years of work experience in a medical office setting.
• Prior Surgical Counseling experience preferred.
• Previous sales background is required.
• Knowledge of insurance carrier policies and procedures.
• Kindness, empathy and patience in patient interactions.
• Attention to detail and ability to multi-task.
• Comfortable with sales aspect of specialty lenses.
• Ability to operate computers, EHR, word processing software, fax machines and copiers.

Responsibilities

• Counsel and educate the patient about their upcoming surgery and lens options.
• Set surgery dates, including all post-surgical/treatment appointments.
• Send necessary paperwork to authorization specialist for eligibility, benefits and authorization.
• Confirm pre-certification from insurance carriers received prior to procedure.
• Discuss implant options and self-pay fees including financing options.
• Collect fees for specialty lenses.
• Collect co-insurance or co-pays when applicable.
• Issue refunds for cancelled surgeries.
• Create H&P’s.
• Send for Medical or Retinal clearance as necessary.
• Obtain eyelid surgery authorizations.
• Answer patient calls.
• Send surgery operative notes, transfer of care letter, post-op form and post-op drop instructions to referring Optometrists.
• QA surgery charts

Skills

Medical office experience

Surgical counseling

Sales background

Spanish bilingual

Insurance knowledge

Attention to detail

Communication skills

Team player

Computer skills

Education

High school diploma

GED

Tools

EHR

Job description

ICON Eyecare is seeking a Surgical Counselor in Dallas to educate patients about cataract and LASIK options and guide them through pre-certification and scheduling steps. The role involves coordinating paperwork, discussing implants and financing, and ensuring smooth patient flow.

The position requires medical office experience, a sales mindset, and strong communication skills. Bilingual Spanish is a plus; familiarity with insurance processes is essential.