Cataract & LASIK Patient Experience Concierge

ICON Eyecare; Mesa (AZ); Hybrid; USD 63,182,000 - 65,904,000; Full time

Benefits offered by this job

Medical, Dental, Vision Discounts

401(k) with company match

Life Insurance

Short & Long-Term Disability

Employee Assistance Program

Generous time off & holidays

Job summary

ICON Eyecare in Mesa, AZ is seeking a Surgical Counselor to educate patients about cataract and LASIK options, coordinate pre-certification and scheduling, and guide families through the surgical day while ensuring proper documentation and insurance pre-authorization.

The role requires at least two years in a medical office, strong communication and empathy, comfort with sales of specialty lenses, and teamwork.

Qualifications

• High school diploma or GED.
• At least two years of work experience in a medical office setting.
• Use of kindness, empathy and patience when dealing with our patient population.
• Attention to detail.
• Comfortable with sales aspect of specialty lenses.
• Ability to multi-task.
• Ability to work as a team member.
• Requires skills in operating computers, EHR, word processing software, fax machines and copier machines.
• Bilingual in Spanish preferred.

Responsibilities

• Counsel and educate the patient about their upcoming surgery and lens options.
• Set surgery dates, including all post-surgical/treatment appointments.
• Send necessary paperwork to authorization specialist for eligibility, benefits and authorization.
• Confirm pre-certification from insurance carriers received prior to procedure.
• Discuss implant options and self-pay fees including financing options.
• Collect fees for specialty lenses, co-insurance, or co-pays when applicable.
• Issue refunds for cancelled surgeries.
• Create H&Ps.
• Send for Medical or Retinal clearance as necessary.
• Obtain eyelid surgery authorizations.
• Answer patient calls.
• Send surgery operative notes and post-op instructions to referring Optometrists.

Skills

Empathy

Attention to detail

Sales skills

Multi-tasking

Team player

EHR familiarity

MS Word

Spanish bilingual (preferred)

Education

High school diploma or GED

Tools

EHR software

MS Word

Job description

ICON Eyecare in Mesa, AZ is seeking a Surgical Counselor to educate patients about cataract and LASIK options, coordinate pre-certification and scheduling, and guide families through the surgical day while ensuring proper documentation and insurance pre-authorization.

The role requires at least two years in a medical office, strong communication and empathy, comfort with sales of specialty lenses, and teamwork.