Casualty Claims Manager — Lead a High-Impact Team

GoAuto Insurance; Baton Rouge (LA); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

401(k) match

Medical, dental & vision

Life Insurance

STD/LTD

Wellness Programs

FSA

Paid Time Off

Holidays

Job summary

GoAuto Insurance in Baton Rouge, LA is seeking a seasoned Casualty Claims Manager to lead a team across Louisiana, Texas, Nevada, and Georgia. The role focuses on guiding claims from assignment to resolution and ensuring high standards of service and compliance.

You will oversee settlements, coach staff, and implement best practices to drive operational excellence while aligning with company values and state regulations.

Qualifications

• Minimum 3 years managing a Casualty Claims team, preferably with Louisiana/Texas/Nevada/Georgia experience.
• Experience as Litigation, Senior Casualty, Hybrid, or Casualty Adjuster with strong claims knowledge.
• Demonstrated mentoring and training capabilities.
• College degree preferred or 10 years related claims experience considered.
• Excellent written and verbal communication with strong analytical skills.

Responsibilities

• Direct and manage a team of 4 to 8 Casualty Claims Adjusters.
• Oversee claims handling from initial assignment to resolution with guidance based on complexity.
• Review injury evaluations and authorize settlements.
• Establish best practices for customer service and file handling in collaboration with peers and executives.
• Provide ongoing training, coaching, and mentorship to team members.
• Ensure adherence to state unfair claim practices and GoAuto procedures.
• Oversee external vendors and manage cost exposure.
• Conduct regular file reviews and provide performance feedback.

Skills

Casualty claims leadership

Team leadership

Claims expertise

Communication

Education

College degree preferred

10 years claims experience

Job description

GoAuto Insurance in Baton Rouge, LA is seeking a seasoned Casualty Claims Manager to lead a team across Louisiana, Texas, Nevada, and Georgia. The role focuses on guiding claims from assignment to resolution and ensuring high standards of service and compliance.

You will oversee settlements, coach staff, and implement best practices to drive operational excellence while aligning with company values and state regulations.