Casualty Claims Manager

GOEBEL FIXTURE COMPANY; Baton Rouge (LA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

401(k) matching up to 4%

Medical, dental & vision insurance

Company paid life insurance

STD & LTD

Wellness & mental health programs

Flexible spending accounts

Generous Paid Time Off

Job summary

GoAuto Insurance in Louisiana is seeking a Casualty Claims Manager to lead a team of 4–8 adjusters and drive claims handling excellence across multiple states. You will guide settlements, supervise performance, and uphold GoAuto’s standards for service and compliance.

The role emphasizes leadership, mentoring, and operational excellence with a focus on risk management and claims efficiency. Candidates with 3+ years of casualty leadership and strong analytical skills are preferred.

Qualifications

• Minimum of 3 years managing a Casualty Claims team.
• Experience in Louisiana, Texas, Nevada, or Georgia preferred.
• Strong mentoring and training capabilities.
• Excellent written and verbal communication abilities.
• Ability to review injury evaluations and authorize settlements.

Responsibilities

• Direct and manage a team of 4–8 Casualty Claims Adjusters.
• Guide claims handling from assignment to resolution.
• Monitor performance and ensure documentation quality.
• Establish best practices for customer service and file handling.
• Provide training and mentorship to the team.
• Ensure adherence to industry standards and GoAuto procedures.
• Oversee external vendor relationships and control expenses.
• Conduct regular file reviews and provide feedback.

Skills

Team Leadership

Management Skills

Communication

Analytical Skills

Mentoring

Education

College degree preferred

10 years related claims experience

Job description

• Job Category Casualty Claims Manager
• Employee Type Full Time/Exempt

Contact information

• Name GoAuto Recruitment
• Phone [phone]

Description

About the Company

Are you an experienced casualty claims professional looking to elevate your career? GoAuto Insurance, a leader in the Non-Standard Personal Automobile Industry, is seeking a Casualty Claims Manager to lead our team in managing casualty claims across Louisiana, Texas, Nevada, and Georgia. This role will be pivotal in enhancing our claims operations and ensuring exceptional service.

Our Values and Promises:

• Decency and Integrity:You will be treated with respect and honesty.
• Empowerment:You will feel empowered to effect positive change.
• Supportive Team:You will be part of a team that supports and appreciates you.
• Success Tools:You will have the tools and resources to be successful.
• Recognition:You will be recognized and appreciated.
• Pride: You will take pride as a member of the GoAuto Team.

Key Responsibilities:

• Team Leadership: Direct and manage a team of 4 to 8 Casualty Claims Adjusters, ensuring effective staffing, support, and performance.
• Claims Oversight: Guide the claims handling process from initial assignment to resolution, providing direction based on claim complexity.
• Performance Management: Review injury evaluations and authorize settlements, ensuring accuracy and compliance with documentation standards.
• Operational Excellence: Establish best practices for customer service, file handling quality, and claim disposition in collaboration with peers and executive management.
• Training & Development: Provide ongoing training, coaching, and mentorship to team members, fostering a high level of professionalism and engagement.
• Compliance Monitoring: Ensure adherence to industry standards, including state unfair claim practice acts and GoAuto procedures.
• Vendor Management: Oversee the utilization of external vendors, maintaining a balance between expense and exposure.
• Performance Evaluation: Conduct regular file reviews, compile performance evaluations, and provide constructive feedback to support team members' professional growth.

Qualifications:

• Extensive Casualty Experience: A minimum of 3 years managing a Casualty Claims team, preferably with experience in Louisiana, Texas, Nevada, or Georgia.
• Claims Expertise: Proven experience as a Litigation, Senior Casualty, Hybrid, or Casualty Adjuster, with a thorough understanding of claims management principles.
• Management Skills: Demonstrated ability to lead teams effectively, with strong mentoring and training capabilities.
• Education: College degree preferred, or a minimum of 10 years of related claims experience may be considered.
• Communication & Analytical Skills: Excellent written and verbal communication abilities, strong prioritization skills, and capacity to analyze reports for continuous improvement.

Why Join Us?

• Opportunities for professional development and career advancement.
• A supportive and dynamic work environment.
• 401(k) with dollar for dollar match up to 4%
• Medical, dental & vision, including free preventative care
• Company paid life insurance, STD, and LTD
• Wellness & mental health programs
• Health and dependent care flexible spending accounts
• Generous Paid Time Off

Additional Information

• Licensure Required Adjuster License / Property and Casualty License