Casualty Claims Manager

GoAuto Insurance; Irving (TX); On-site; USD 90,000 - 115,000; Full time

Benefits offered by this job

401(k) with match

Medical, dental & vision benefits

Company paid life insurance

Wellness programs

Generous Paid Time Off

Paid Holidays

Job summary

GoAuto Insurance in Irving, Texas is seeking a Casualty Claims Manager to lead a team of claims adjusters. This role includes directing claims operations, overseeing multiple states' claim processes, and providing support and mentoring to team members. Candidates should have at least 3 years of experience in casualty claims management, excellent communication skills, and a preference for a college degree or extensive related experience. The company offers a supportive work environment and a robust benefits package.

Qualifications

• Minimum of 3 years managing a Casualty Claims team.
• Experience as a Litigation, Senior Casualty, Hybrid, or Casualty Adjuster.
• Ability to lead teams effectively with strong mentoring skills.

Responsibilities

• Direct and manage a team of 4 to 8 Casualty Claims Adjusters.
• Guide the claims handling process from assignment to resolution.
• Establish best practices for customer service and claim disposition.

Skills

Leadership Skills

Claims Management Expertise

Verbal Communication

Analytical Skills

Education

College degree preferred

10 years related claims experience

Job description

About the Company

GoAuto Insurance, a leader in the Non-Standard Personal Automobile Industry, is seeking a Casualty Claims Manager to lead our team in managing casualty claims across Louisiana, Texas, Nevada, and Georgia. This role will be pivotal in enhancing our claims operations and ensuring exceptional service.

Our Values & Promises

• Decency and Integrity: You will be treated with respect and honesty.
• Empowerment: You will feel empowered to effect positive change.
• Supportive Team: You will be part of a team that supports and appreciates you.
• Success Tools: You will have the tools and resources to be successful.
• Recognition: You will be recognized and appreciated.
• Pride: You will take pride as a member of the GoAuto Team.

Key Responsibilities

• Team Leadership: Direct and manage a team of 4 to 8 Casualty Claims Adjusters, ensuring effective staffing, support, and performance.
• Claims Oversight: Guide the claims handling process from initial assignment to resolution, providing direction based on claim complexity.
• Performance Management: Review injury evaluations and authorize settlements, ensuring accuracy and compliance with documentation standards.
• Operational Excellence: Establish best practices for customer service, file handling quality, and claim disposition in collaboration with peers and executive management.
• Training & Development: Provide ongoing training, coaching, and mentorship to team members, fostering a high level of professionalism and engagement.
• Compliance Monitoring: Ensure adherence to industry standards, including state unfair claim practice acts and GoAuto procedures.
• Vendor Management: Oversee the utilization of external vendors, maintaining a balance between expense and exposure.
• Performance Evaluation: Conduct regular file reviews, compile performance evaluations, and provide constructive feedback to support team members' professional growth.

Qualifications

• Extensive Casualty Experience: A minimum of 3 years managing a Casualty Claims team, preferably with experience in Louisiana, Texas, Nevada, or Georgia.
• Claims Expertise: Proven experience as a Litigation, Senior Casualty, Hybrid, or Casualty Adjuster, with a thorough understanding of claims management principles.
• Management Skills: Demonstrated ability to lead teams effectively, with strong mentoring and training capabilities.
• Education: College degree preferred, or a minimum of 10 years of related claims experience may be considered.
• Communication & Analytical Skills: Excellent written and verbal communication abilities, strong prioritization skills, and capacity to analyze reports for continuous improvement.

Why Join Us?

• Opportunities for professional development and career advancement.
• A supportive and dynamic work environment.

Benefits

• 401(k) with dollar for dollar match up to 4%
• Medical, dental & vision, including free preventative care
• Company paid life insurance, STD, and LTD
• Wellness & mental health programs
• Health and dependent care flexible spending accounts
• Generous Paid Time Off
• Eight paid Holidays