Casualty Claims Manager

GoAuto Insurance; Baton Rouge (LA); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

401(k) match

Medical, dental & vision

Life Insurance

STD/LTD

Wellness Programs

FSA

Paid Time Off

Holidays

Job summary

GoAuto Insurance in Baton Rouge, LA is seeking a seasoned Casualty Claims Manager to lead a team across Louisiana, Texas, Nevada, and Georgia. The role focuses on guiding claims from assignment to resolution and ensuring high standards of service and compliance.

You will oversee settlements, coach staff, and implement best practices to drive operational excellence while aligning with company values and state regulations.

Qualifications

• Minimum 3 years managing a Casualty Claims team, preferably with Louisiana/Texas/Nevada/Georgia experience.
• Experience as Litigation, Senior Casualty, Hybrid, or Casualty Adjuster with strong claims knowledge.
• Demonstrated mentoring and training capabilities.
• College degree preferred or 10 years related claims experience considered.
• Excellent written and verbal communication with strong analytical skills.

Responsibilities

• Direct and manage a team of 4 to 8 Casualty Claims Adjusters.
• Oversee claims handling from initial assignment to resolution with guidance based on complexity.
• Review injury evaluations and authorize settlements.
• Establish best practices for customer service and file handling in collaboration with peers and executives.
• Provide ongoing training, coaching, and mentorship to team members.
• Ensure adherence to state unfair claim practices and GoAuto procedures.
• Oversee external vendors and manage cost exposure.
• Conduct regular file reviews and provide performance feedback.

Skills

Casualty claims leadership

Team leadership

Claims expertise

Communication

Education

College degree preferred

10 years claims experience

Job description

About the Company

Are you an experienced casualty claims professional looking to elevate your career? GoAuto Insurance, a leader in the Non-Standard Personal Automobile Industry, is seeking a

• Decency and Integrity: You will be treated with respect and honesty.
• Empowerment: You will feel empowered to effect positive change.
• Supportive Team: You will be part of a team that supports and appreciates you.
• Success Tools: You will have the tools and resources to be successful.
• Recognition: You will be recognized and appreciated.
• Pride: You will take pride as a member of the GoAuto Team.

Brief Description

About the Company

Are you an experienced casualty claims professional looking to elevate your career? GoAuto Insurance, a leader in the Non-Standard Personal Automobile Industry, is seeking a Casualty Claims Manager to lead our team in managing casualty claims across Louisiana, Texas, Nevada, and Georgia. This role will be pivotal in enhancing our claims operations and ensuring exceptional service.

Our Values And Promises

• Decency and Integrity: You will be treated with respect and honesty.
• Empowerment: You will feel empowered to effect positive change.
• Supportive Team: You will be part of a team that supports and appreciates you.
• Success Tools: You will have the tools and resources to be successful.
• Recognition: You will be recognized and appreciated.
• Pride: You will take pride as a member of the GoAuto Team.

Key Responsibilities

• Team Leadership: Direct and manage a team of 4 to 8 Casualty Claims Adjusters, ensuring effective staffing, support, and performance.
• Claims Oversight: Guide the claims handling process from initial assignment to resolution, providing direction based on claim complexity.
• Performance Management: Review injury evaluations and authorize settlements, ensuring accuracy and compliance with documentation standards.
• Operational Excellence: Establish best practices for customer service, file handling quality, and claim disposition in collaboration with peers and executive management.
• Training & Development: Provide ongoing training, coaching, and mentorship to team members, fostering a high level of professionalism and engagement.
• Compliance Monitoring: Ensure adherence to industry standards, including state unfair claim practice acts and GoAuto procedures.
• Vendor Management: Oversee the utilization of external vendors, maintaining a balance between expense and exposure.
• Performance Evaluation: Conduct regular file reviews, compile performance evaluations, and provide constructive feedback to support team members' professional growth.

Qualifications

• Extensive Casualty Experience: A minimum of 3 years managing a Casualty Claims team, preferably with experience in Louisiana, Texas, Nevada, or Georgia.
• Claims Expertise: Proven experience as a Litigation, Senior Casualty, Hybrid, or Casualty Adjuster, with a thorough understanding of claims management principles.
• Management Skills: Demonstrated ability to lead teams effectively, with strong mentoring and training capabilities.
• Education: College degree preferred, or a minimum of 10 years of related claims experience may be considered.
• Communication & Analytical Skills: Excellent written and verbal communication abilities, strong prioritization skills, and capacity to analyze reports for continuous improvement.

Why Join Us?

• Opportunities for professional development and career advancement.
• A supportive and dynamic work environment.

Benefits

• 401(k) with dollar for dollar match up to 4%
• Medical, dental & vision, including free preventative care
• Company paid life insurance, STD, and LTD
• Wellness & mental health programs
• Health and dependent care flexible spending accounts
• Generous Paid Time Off
• Eight paid Holidays