Casino Tech Implementation & Training Specialist

Aristocrat Interactive

Las Vegas (NV)

On-site

USD 90,000 - 130,000

Full time

14 days+

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Job summary

Aristocrat is seeking an Implementation Operations Specialist to ensure flawless installations and ongoing support for Oasis 360 Casino Management System across on-site and remote casino environments. You will train customers, troubleshoot, and coordinate with Support, PMO, Product, and D&D to resolve issues while maintaining a world-class service experience.

The role requires an Associate degree in a relevant field, hands-on software installation and training, and willingness to travel.

Qualifications

Associate degree in Computer Information Systems or Business Administration, or equivalent experience.
Experience with training, installing, supporting, and troubleshooting software products.
Casino/gaming tech experience is preferred.
Knowledge of digital electronics and networking technologies.
Strong communication and confidentiality.
Willingness to travel extensively and work variable shifts.

Responsibilities

Install, support, and troubleshoot Oasis 360 Casino Management System software products.
Collaborate with customer representatives to plan system access rights and enter configurations.
Configure and troubleshoot third‑party products like printers, scanners, and card readers.
Validate the accurate operation of all equipment, system capabilities, and reports.
Deliver classroom training on Oasis 360 Management System modules and partner products.
Schedule post-installation meetings with Support, PMO, Product, and D&D to report software issues.
Monitor service activities and bring up issues as necessary to ensure customer happiness.
Build customer advocacy for Aristocrat products and services by setting the industry standard.