Casino Implementations Specialist — Training & Onsite Support

GamblingCareers.com; Las Vegas (NV); On-site; USD 70,000 - 110,000; Full time

Job summary

Aristocrat in Las Vegas is seeking an Implementation Operations Specialist to deliver world-class service to casino customers. You will install, support, and troubleshoot Oasis 360 software, configure access rights, and ensure accurate operation of hardware and reports.

As part of a cross-functional team, you will train customers on Oasis 360 modules, coordinate post-install reviews with Support, PMO, Product, and D&D, and help drive customer satisfaction.

Qualifications

• Associates degree or equivalent experience in a related field.
• Experience training, installing, supporting, and troubleshooting software products.
• Casino/gaming tech experience preferred.
• Strong communication and confidentiality.
• Willingness to travel and work variable shifts.

Responsibilities

• Install, support, and troubleshoot Oasis 360 Casino Management System software products.
• Collaborate with customer representatives to plan system access rights and configurations.
• Configure and troubleshoot printers, scanners, and card readers.
• Validate operation of equipment, system capabilities, and reports.
• Deliver classroom training on Oasis 360 modules and partner products.
• Schedule post-installation meetings with Support, PMO, Product, and D&D to report issues.
• Monitor service activities to ensure customer happiness.
• Build customer advocacy for Aristocrat products and services.

Skills

Software installation/troubleshooting

Training delivery

Customer service orientation

Casino industry knowledge

Communication skills

Willingness to travel

Driving license

Security/confidentiality

Education

Associate’s Degree in Computer Information Systems, Business Administration, or equivalent experience

Tools

Oasis 360

Office Suite

Job description

Aristocrat in Las Vegas is seeking an Implementation Operations Specialist to deliver world-class service to casino customers. You will install, support, and troubleshoot Oasis 360 software, configure access rights, and ensure accurate operation of hardware and reports.

As part of a cross-functional team, you will train customers on Oasis 360 modules, coordinate post-install reviews with Support, PMO, Product, and D&D, and help drive customer satisfaction.