Casino Tech Implementation & Support Specialist

Aristocrat; Nevada; On-site; USD 70,000 - 110,000; Full time

Job summary

Aristocrat is seeking an Implementation Operations Specialist to deliver flawless Oasis 360 installations for casino partners in the United States. You will install, support, and troubleshoot the Oasis 360 Casino Management System software, and coordinate with customers to configure access rights and system settings.

You'll also train users, troubleshoot printers, scanners, and card readers, validate equipment operation, and monitor post-install activities to ensure customer happiness.

Qualifications

• Associate’s Degree in Computer Information Systems, Business Administration, or equivalent experience.
• Experience with training, installing, supporting, and troubleshooting software products.
• Casino/gaming experience preferred.
• Working knowledge of casino marketing principles including customer engagement and promotions is preferred.
• Demonstrated leadership and collaboration across diverse teams.
• Knowledge of digital electronics and networking technologies.
• Strong Microsoft Office skills and confidentiality.
• Willingness to travel extensively and work variable shifts.
• Valid driver’s license with clean driving record.
• Ability to obtain necessary licenses in Aristocrat jurisdictions.

Responsibilities

• Install, support, and troubleshoot Oasis 360 Casino Management System software products.
• Collaborate with customer representatives to plan system access rights and enter configurations.
• Configure and troubleshoot third-party products like printers, scanners, and card readers.
• Validate the accurate operation of all equipment, system capabilities, and reports.
• Deliver classroom training on Oasis 360 Management System modules and partner products.
• Schedule post-installation meetings with Support, PMO, Product, and D&D to report software issues.
• Monitor service activities and bring up issues as necessary to ensure customer happiness.
• Build customer advocacy for Aristocrat products and services by setting the industry standard.

Skills

Training delivery

Software installation

Troubleshooting

Microsoft Office

Communication

Networking basics

Travel readiness

Education

Associate’s Degree in Computer Information Systems, Business Administration, or equivalent experience

Tools

Oasis 360

Printers and scanners

Card readers

Job description

Aristocrat is seeking an Implementation Operations Specialist to deliver flawless Oasis 360 installations for casino partners in the United States. You will install, support, and troubleshoot the Oasis 360 Casino Management System software, and coordinate with customers to configure access rights and system settings.

You'll also train users, troubleshoot printers, scanners, and card readers, validate equipment operation, and monitor post-install activities to ensure customer happiness.