Casino Tech Implementation & Support Specialist

Aristocrat Gaming; Las Vegas (NV); On-site; USD 65,000 - 95,000; Full time

Job summary

Aristocrat Gaming is seeking an Implementation Operations Specialist to deliver flawless installations and ongoing support for Oasis 360 software at casino locations. The role involves hands-on configuration, training, and coordination with internal teams to ensure customer satisfaction.

You will work onsite and virtually, travel as needed, and leverage your knowledge of casino technology to uphold high service standards and industry leadership.

Qualifications

• Associate’s degree or equivalent experience required.
• Experience with training, installing, supporting, and troubleshooting software products.
• Casino/gaming experience within technology or similar expertise preferred.
• Knowledge of digital electronics and networking technologies is a plus.

Responsibilities

• Install, support, and troubleshoot Oasis 360 Casino Management System software products.
• Collaborate with customer representatives to plan system access rights and enter configurations.
• Configure and troubleshoot third-party products like printers, scanners, and card readers.
• Validate the accurate operation of equipment, system capabilities, and reports.
• Deliver classroom training on Oasis 360 Management System modules and partner products.
• Schedule post-installation meetings with Support, PMO, Product, and D&D to report software issues.
• Monitor service activities and escalate issues to ensure customer happiness.
• Build customer advocacy for Aristocrat products and services by setting the industry standard.

Skills

Communication skills

Travel ability

Team collaboration

Training delivery

Confidentiality

Education

Associate’s Degree in Computer Information Systems or Business Administration

Tools

Oasis 360

Printers & scanners configurations

Job description

Aristocrat Gaming is seeking an Implementation Operations Specialist to deliver flawless installations and ongoing support for Oasis 360 software at casino locations. The role involves hands-on configuration, training, and coordination with internal teams to ensure customer satisfaction.

You will work onsite and virtually, travel as needed, and leverage your knowledge of casino technology to uphold high service standards and industry leadership.