Casino Software Tech Support Specialist I

Aristocrat Interactive; Las Vegas (NV); On-site; USD 42,000 - 64,000; Full time

Job summary

Aristocrat Technologies is seeking a Product Support Specialist I to provide technical support to the casinos running our software. The role operates in a fast-paced environment with a small, growing team that supports all Aristocrat products for OASIS systems customers.

You will join a team that prides itself on quick issue resolution with a personal touch. The job requires excellent English communication, 1+ year in a customer support role, and flexibility to day, swing, and weekend shifts.

Qualifications

• Minimum of 1 year supporting and troubleshooting hardware and software.
• Minimum of 1 year experience in a customer support environment.
• Outgoing personality.
• Ability to stay calm when dealing with difficult customers and situations.
• Able to work a day, swing, and weekend shifts, if needed.
• Logical and critical thinking skills.
• Must be able to read, write, speak and understand English.
• Casino experience a plus.

Responsibilities

• Answer calls routed to the phone queue.
• Frequently monitor the case tracking system for new cases.
• Ensure accurate and efficient first call resolution or raises issue to the proper internal group if necessary.
• Read T-SQL queries.
• Provide customer training on how to use software created and distributed by Aristocrat Technologies.
• Work closely with other teammates to assist in troubleshooting front end application issues.
• All other duties as assigned.

Skills

Customer service

Problem solving

Communication

English proficiency

Education

Associate degree

Tools

T-SQL

Job description

Aristocrat Technologies is seeking a Product Support Specialist I to provide technical support to the casinos running our software. The role operates in a fast-paced environment with a small, growing team that supports all Aristocrat products for OASIS systems customers.

You will join a team that prides itself on quick issue resolution with a personal touch. The job requires excellent English communication, 1+ year in a customer support role, and flexibility to day, swing, and weekend shifts.