Casino Tech Support Specialist – Fast-Paced and Training

Aristocrat; Nevada; On-site; USD 52,000 - 62,000; Full time

Job summary

Aristocrat Technologies is seeking a Product Support Specialist I to provide technical support to casinos running Aristocrat software. The role operates in a fast-paced environment with minimal supervision and a growing team supporting 300+ OASIS customers.

You will handle calls, monitor cases, ensure efficient first-call resolutions, and pass a background check for gaming licenses. The position requires English proficiency and the ability to work rotating shifts, with potential casino

Qualifications

• 1 year of experience in supporting and troubleshooting hardware and software.
• 1 year of experience in a customer support environment.
• Outwardly personable and able to stay calm with difficult customers.

Responsibilities

• Answer calls routed to the phone queue.
• Monitor the case tracking system for new cases.
• Ensure accurate first call resolution or escalate as needed.
• Read and interpret T-SQL queries.
• Provide customer training on Aristocrat software.
• Work with teammates to troubleshoot frontend issues.
• Meet all SLAs with customers.
• Become OASIS Master Certified within 180 days.

Skills

Customer support

Troubleshooting

Hardware

Software

English proficiency

Shift flexibility

Analytical thinking

Education

Associate degree or equivalent

Tools

T-SQL

Job description

Aristocrat Technologies is seeking a Product Support Specialist I to provide technical support to casinos running Aristocrat software. The role operates in a fast-paced environment with minimal supervision and a growing team supporting 300+ OASIS customers.

You will handle calls, monitor cases, ensure efficient first-call resolutions, and pass a background check for gaming licenses. The position requires English proficiency and the ability to work rotating shifts, with potential casino