Casino Shift Manager: Lead Operations & Guest Experience

Socket.dev; Reno Junction (CA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Dental insurance

Vision insurance

Paid Time Off

Hotel discounts

Free employee meal per shift

Job summary

Boomtown Hotel Casino in Reno, NV is seeking a Casino Manager to oversee daily operations, ensure regulatory compliance, and deliver exceptional guest service across table games, keno and slots. The role requires strong leadership, clear communication, and the ability to resolve guest issues promptly.

Experience with Gaming Regulations and coordination with multiple departments is essential. Salary depends on experience and shifts are available, including swing shifts, with a focus on a

Qualifications

• Excellent guest service skills and ability to resolve guest issues.
• Strong oral and written communication.
• Ability to multi-task and lead a team.

Responsibilities

• Supervise and coordinate the daily operations of all on-duty casino team members to ensure efficient, compliant, and exceptional guest service.
• Foster a welcoming, professional, and guest-focused environment by building positive relationships and resolving guest concerns promptly and effectively.
• Address, document, and communicate operational issues involving guests, team members, equipment, or facilities in accordance with company policies and procedures.
• Ensure smooth shift transitions by communicating critical operational updates to the incoming manager and other appropriate departments.
• Monitor staffing levels throughout each shift, adjusting assignments and coordinating meal and rest breaks to maintain operational efficiency.
• Coach, support, and hold team members accountable for meeting performance expectations and adhering to company policies, procedures, and service standards.
• Maintain compliance with all applicable federal, state, and local regulations, including Nevada Gaming Control Board regulations, Nevada gaming laws, Alcohol Beverage Control (ABC) laws, labor laws, and company policies.
• Maintain a thorough understanding of all casino games, gaming regulations, property promotions, and special events to accurately assist guests and support team members.
• Promote a culture of teamwork, professionalism, integrity, and operational excellence while ensuring a safe and secure gaming environment.
• Perform additional duties as assigned to support the overall success of casino operations.

Skills

Guest service

Communication

Multi-tasking

Tools

Excel

Word

Job description

Boomtown Hotel Casino in Reno, NV is seeking a Casino Manager to oversee daily operations, ensure regulatory compliance, and deliver exceptional guest service across table games, keno and slots. The role requires strong leadership, clear communication, and the ability to resolve guest issues promptly.

Experience with Gaming Regulations and coordination with multiple departments is essential. Salary depends on experience and shifts are available, including swing shifts, with a focus on a