Casino Security Officer - Guest-First Patrol & Safety

Hard Rock Hotel & Casino Ottawa; Cincinnati (OH); On-site; USD 36,000 - 52,000; Full time

Job summary

Hard Rock Hotel & Casino Ottawa is seeking a Security Officer I to provide basic security coverage for the casino and hotel, safeguard assets, and maintain a friendly, guest-focused demeanor.

Under supervision, you will patrol, respond to incidents, assist patrons with inquiries, prepare incident reports, and help coordinate emergencies while upholding responsible gaming and safety standards. This role requires standing for long periods and effective English communication.

Qualifications

• High School Diploma or equivalent and at least 1 year of guest service experience.
• Previous Casino/Hotel Security, Law Enforcement or Military experience preferred.
• Must be able to stand for up to 8 hours.
• Must be able to communicate effectively with guests in English, position duties.

Responsibilities

• Ensure that proper security is provided for all transfers of monies within the casino and hotel areas of the complex.
• Assist patrons with inquiries and directions, and escorting if necessary.
• Prepare detailed incident reports in a clear and precise manner.
• Patrol the hotel and casino areas to establish a security presence and report unusual situations.
• Assist in coordinating and resolving emergency situations.
• Maintain proper key control and support responsible gaming.

Skills

Guest service

English communication

Education

High school diploma

Job description

Hard Rock Hotel & Casino Ottawa is seeking a Security Officer I to provide basic security coverage for the casino and hotel, safeguard assets, and maintain a friendly, guest-focused demeanor.

Under supervision, you will patrol, respond to incidents, assist patrons with inquiries, prepare incident reports, and help coordinate emergencies while upholding responsible gaming and safety standards. This role requires standing for long periods and effective English communication.