Guest-Focused Casino & Hotel Security Officer

160 Hard Rock Casino Cincinnati LLC; Cincinnati (OH); On-site; USD 42,000 - 56,000; Full time

Job summary

160 Hard Rock Casino Cincinnati LLC is seeking a Security Officer to provide basic security coverage for the casino and hotel, safeguarding assets and guests while projecting a friendly, guest-oriented demeanor.

Under supervision, you will patrol, assist patrons, prepare incident reports, maintain key control, and support emergency responses. The role requires standing for up to 8 hours and strong English communication in a fast-paced casino environment.

Qualifications

• High School Diploma or equivalent is required and a minimum of one year of guest service experience.
• Must be able to stand for up to 8 hours.
• Casino environment is hectic, fast-paced and often crowded and noisy.
• Must communicate effectively with guests in English.

Responsibilities

• Ensure that proper security is provided for all transfers of monies within the casino and hotel areas of the complex.
• Assist patrons with a wide variety of inquiries and situations including providing information about the property and events, giving directions and possibly escorting them if necessary.
• Prepare detailed incident reports in a clear and precise manner.
• Patrol the hotel and casino areas to establish a security presence and report all unusual situations and/or suspicious persons.
• Assist in the coordination and resolution of emergency situations.
• Assist in maintaining proper key control.
• Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate managers of concerns and observations.
• Performs all other related and compatible duties as assigned.

Skills

Guest service

Communication skills

Security awareness

Stand for long hours

Emergency response

Education

High School Diploma or equivalent

Job description

160 Hard Rock Casino Cincinnati LLC is seeking a Security Officer to provide basic security coverage for the casino and hotel, safeguarding assets and guests while projecting a friendly, guest-oriented demeanor.

Under supervision, you will patrol, assist patrons, prepare incident reports, maintain key control, and support emergency responses. The role requires standing for up to 8 hours and strong English communication in a fast-paced casino environment.