Guest-Focused Security Officer – Gaming & Patrons

Hard Rock Hotel & Casino Ottawa; Bristol (TN); On-site; USD 19,000 - 26,000; Full time

Job summary

Hard Rock Hotel & Casino Ottawa in Bristol seeks a Security Associate to provide coverage ensuring safety for patrons and team members. You will safeguard assets and maintain a friendly, professional demeanor under the Security Department's direction.

Requires a high school diploma, 1 year of guest service experience, and ability to obtain licenses per Federal, State, and Virginia Lottery; 21+; ability to pass background and drug screens; willingness to work holidays and weekends.

Qualifications

• High School Diploma or equivalent required.
• Minimum of 1 year guest service experience; security experience preferred.
• Must obtain and maintain licenses/certifications per Federal, State, and Virginia Lottery.

Responsibilities

• Maintain security throughout the entire property.
• Responsible for the security and safety of patrons and employees during assigned shift.
• Safeguards company assets during shift times.
• Prepare detailed incident reports in a clear and precise manner.
• Enforces policies and procedures per Internal Controls and Gaming Regulations.
• Assists in the event of an emergency.
• Assist patrons with inquiries and provide information about the property and events.
• Work holidays and weekends, and flexible shifts.

Skills

Guest service

Incident reporting

Communication

Security awareness

Education

High School Diploma or equivalent

Tools

Radios

Computers

Job description

Hard Rock Hotel & Casino Ottawa in Bristol seeks a Security Associate to provide coverage ensuring safety for patrons and team members. You will safeguard assets and maintain a friendly, professional demeanor under the Security Department's direction.

Requires a high school diploma, 1 year of guest service experience, and ability to obtain licenses per Federal, State, and Virginia Lottery; 21+; ability to pass background and drug screens; willingness to work holidays and weekends.