Guest Experience Security Champion

Hollywood Casino at The Meadows; Washington (Washington County); On-site; USD 19,000 - 28,000; Full time

Job summary

PENN Entertainment's Hollywood Casino at The Meadows in Washington, PA is seeking security officers to ensure the safety of guests and team members. You will patrol the casino, monitor surveillance, escort funds, and respond to disturbances with professionalism and discretion.

Position requires high school diploma, strong customer service, and the ability to handle emergencies calmly. CPR and Bloodborne Pathogen training may be required. Benefits and career growth opportunities are available.

Qualifications

• High School Diploma or equivalent required.
• Previous experience in a guest service-related field required.
• Ability to obtain and maintain a valid Driver's License and operate company vehicles as needed.
• CPR Certificate and Bloodborne Pathogen training required.
• Excellent customer service and interpersonal skills.
• Strong problem-solving, mediation, and organizational skills.
• Excellent written and verbal communication skills; fluent in English.
• Ability to identify and respond to potential problems and conflicts.
• Ability to run on level surfaces and stairs.
• Maintain confidentiality and professionalism.
• Strong computer skills and Microsoft Office proficiency.
• Write clear, accurate, concise reports.
• Ability to interact with guests, staff and resolve conflicts diplomatically.
• Energetic and proactive in dealing with issues.
• Ability to work collaboratively and communicate at all levels.
• Remain calm in emergencies or stressful situations.

Responsibilities

• Provide continuous patrol by foot and vehicle of the casino, hotel, and surrounding areas to address concerns.
• Escort and transport funds for table fills, slots, and banks; secure kiosk adds and money drops.
• Provide escorts in sensitive areas for non-gaming team members.
• Respond to disturbances and alarms to ensure guest and team member safety.
• Address medical situations and notify emergency contacts as needed.
• Operate Security Dispatch and maintain logs.
• Prepare detailed reports on security incidents.
• Attend safety/first aid training programs as scheduled.
• Monitor surveillance equipment, alarms, video multiplexer, and intercom systems.

Skills

Customer service

Interpersonal skills

Communication skills

Problem solving

Organizational skills

English fluency

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

PENN Entertainment's Hollywood Casino at The Meadows in Washington, PA is seeking security officers to ensure the safety of guests and team members. You will patrol the casino, monitor surveillance, escort funds, and respond to disturbances with professionalism and discretion.

Position requires high school diploma, strong customer service, and the ability to handle emergencies calmly. CPR and Bloodborne Pathogen training may be required. Benefits and career growth opportunities are available.