Casino Security & Guest Experience Ambassador

ViziRecruiter,LLC.; Charles Town (WV); On-site; USD 22,000 - 30,000; Full time

Job summary

PENN Entertainment's HCCTR security role requires vigilant monitoring of casino premises, greeting patrons, inspecting belongings, and reporting incidents promptly. You will perform patrols, protect gaming integrity, and assist with investigations as needed.

Qualifications include a high school diploma or equivalent and strong observation, communication, and customer service skills. Flexible to work nights, weekends, and holidays as required.

Qualifications

• Must read and comprehend basic instructions, memos, and notes.
• Ability to present information clearly in one-on-one and small group settings.
• Strong observation and situational awareness skills required.

Responsibilities

• Ensure safety of customers, employees, and others on HCCTR premises.
• Greet patrons, inspect bags, and monitor for prohibited items.
• Respond to emergencies and report critical situations to supervision.
• Regular patrols of casino floors, showrooms, and surrounding areas.
• Maintain integrity of gaming operations and assist in investigations as needed.
• Prepare and file reports and communicate security-related information to management.
• Adhere to confidentiality and dress/behavior standards.

Skills

Reading comprehension

Effective communication

Math skills

Reasoning ability

Customer service

Observation skills

Education

High school diploma or equivalent

Job description

PENN Entertainment's HCCTR security role requires vigilant monitoring of casino premises, greeting patrons, inspecting belongings, and reporting incidents promptly. You will perform patrols, protect gaming integrity, and assist with investigations as needed.

Qualifications include a high school diploma or equivalent and strong observation, communication, and customer service skills. Flexible to work nights, weekends, and holidays as required.