Casino Security Officer - Fast-Paced Guest Safety & Dispatch

L'Auberge Lake Charles; Lake Charles (LA); On-site; USD 32,000 - 42,000; Full time

Job summary

PENN Entertainment is seeking a Casino Security professional to patrol the casino, hotel, and surrounding areas, addressing concerns and ensuring guest safety. The role includes transporting funds, coordinating with non-gaming staff, and responding to disturbances and emergencies with discretion and professionalism.

Requirements include a high school diploma, guest service experience, CPR/Bloodborne Pathogen training, and the ability to communicate clearly in English.

Qualifications

• High School Diploma or equivalent required.
• Previous experience in a guest service-related field required.
• Ability to obtain and maintain a valid Driver’s License and operate company vehicles as needed.
• CPR Certificate and Bloodborne Pathogen training required.
• Excellent customer service and interpersonal skills.
• Strong problem-solving, mediation, and organizational skills.
• Excellent written and verbal communication skills; fluent in English.
• Ability to identify and respond to potential problems and conflicts in combative situations.
• Ability to run on level surfaces and stairs.
• Maintain confidentiality and professionalism.
• Strong computer skills; proficient in Microsoft Office.
• Ability to write clear, accurate, and concise reports.
• Ability to interact with guests, staff, and colleagues diplomatically and tactfully.
• Maintain energy and proactive approach to issues.
• Work collaboratively and communicate with guests and team members at all levels.
• remain calm in emergency or stressful situations.

Responsibilities

• Adheres to all departmental and company policies and procedures regarding guest service standards.
• Provides continuous patrol by foot and vehicle of the casino, hotel, and surrounding areas owned by the company as needed to address any suspicious activity or other concerns.
• Escorts and transports funds for table fills, slots, and/or banks; provides security for kiosk add fills and money drops to include tables and slots; provides escorts in sensitive areas for all non-gaming team members (e.g., maintenance, repair companies, and/or cleaning personnel).
• Responds to all disturbances and alarms to ensure a safe, secure, and comfortable environment for guests and team members.
• Addresses any type of medical situations on property and ensures proper emergency contacts are notified if necessary.
• Operates Security Dispatch as needed, including but not limited to dispatching officers, maintaining key control, and maintaining all logs required in the Dispatch Center.
• Provides a superior guest experience through consistent, positive interactions; has the resiliency to deal with the difficult customer.
• Assists leadership and prepares detailed reports on Security-related incidents that occur on company property.
• Attends all departmental, company, and safety/first aid training programs as scheduled.
• Performs all functions of Fire Safety Office, including monitoring of surveillance equipment, alarms, video multiplexers, and intercom system according to established procedures.
• Checks identification of all persons that appear to be under 21 years of age.
• Performs all other related and compatible duties as assigned.
• Maintains strict confidentiality in all company matters.

Skills

Customer service

Communication skills

Interpersonal skills

Problem solving

Mediation

Confidentiality

Microsoft Office

Education

High School Diploma

Tools

Driver's license

Job description

PENN Entertainment is seeking a Casino Security professional to patrol the casino, hotel, and surrounding areas, addressing concerns and ensuring guest safety. The role includes transporting funds, coordinating with non-gaming staff, and responding to disturbances and emergencies with discretion and professionalism.

Requirements include a high school diploma, guest service experience, CPR/Bloodborne Pathogen training, and the ability to communicate clearly in English.