Casino Security Ambassador: Frontline Safety & Service

PENN Entertainment, Inc.; Charles Town (WV); On-site; USD 32,000 - 42,000; Full time

Job summary

PENN Entertainment, Inc. is seeking a Security Officer to safeguard patrons, employees and casino assets at HCCTR. Responsibilities include patrolling premises, inspecting bags, and reporting incidents while maintaining a professional, confidential security posture.

The role requires high school diploma or equivalent and CPR certification, with licensing renewal through the West Virginia Lottery and Racing Commission annually. Flexible to work overnights, weekends and holidays.

Qualifications

• Must read and comprehend simple instructions and memos.
• Excellent communication with customers and teammates.
• Strong ability to follow safety and security procedures.

Responsibilities

• Ensure safety of customers, employees and others on premises.
• Greets patrons and inspects bags for unauthorized items.
• Report critical situations (medical emergencies, irate customers) to supervision.
• Patrol casino premises and monitor integrity of games and equipment.
• Transport gaming chips and perform drops for table games per procedures.
• Maintain confidentiality of security operations and records.
• Assist investigations as required by HCCTR and local authorities.
• Work overnight shifts (12a–8a), weekends and holidays as needed.

Skills

Observation skills

Customer service

Attention to detail

Education

High School Diploma or equivalent

Job description

PENN Entertainment, Inc. is seeking a Security Officer to safeguard patrons, employees and casino assets at HCCTR. Responsibilities include patrolling premises, inspecting bags, and reporting incidents while maintaining a professional, confidential security posture.

The role requires high school diploma or equivalent and CPR certification, with licensing renewal through the West Virginia Lottery and Racing Commission annually. Flexible to work overnights, weekends and holidays.