Casino Rewards Marketing Specialist

Bally's Corporation; Black Hawk (CO); On-site; USD 18,184 - 25,898; Full time

Benefits offered by this job

Competitive salary and performance‑dr1

Comprehensive health coverage (medical

401(K) / Company Match

Employee discounts on meals

Free bus passes

License fee reimbursement

Free covered employee parking

Job summary

Bally's Corporation in Black Hawk, Colorado seeks a guest services associate to deliver a friendly, professional casino experience and to assist guests, explain the rewards program, enroll members, and manage player data with accuracy.

The role requires 1 year of guest service experience or training, 21+ years, and a Colorado gaming license. Proficiency with Microsoft Office and weekend/holiday availability are essential. A high school diploma is required.

Qualifications

• Must be 21 years of age or older.
• Must be able to obtain and maintain a gaming license issued by the Colorado Division of Gaming.
• A minimum of six months of related experience and training.
• Must have excellent interpersonal and communication skills.
• Must be proficient in the entire Microsoft Suite and must be able to learn other software systems easily.
• Must be able to work weekends, weeknights, and holidays.

Responsibilities

• Maintains a professional, friendly and courteous atmosphere that provides guests with an exceptional gaming experience.
• Assists guests, players, and Slot Hosts with all requests in a professional and timely manner.
• Explains the Bally's Rewards program in detail.
• Effectively markets the Bally's Rewards program to all new casino guests and actively enrolls new members.
• Evaluates play and issues complementary amenities based on established guidelines.
• Utilizes all aspects of the Player Tracking System.
• Stays informed about all Slot and Table Games activities and events.
• Maintains general knowledge of the properties.
• Inputs all player information into the database system and issues player cards.
• Complies with all company's policies and procedures, as well as Colorado Gaming rules and regulations.
• Performs other job related duties as requested.

Skills

Interpersonal skills

Communication skills

Microsoft Office

Guest service

Education

High School diploma

Tools

Microsoft Suite

Job description

Bally's Corporation in Black Hawk, Colorado seeks a guest services associate to deliver a friendly, professional casino experience and to assist guests, explain the rewards program, enroll members, and manage player data with accuracy.

The role requires 1 year of guest service experience or training, 21+ years, and a Colorado gaming license. Proficiency with Microsoft Office and weekend/holiday availability are essential. A high school diploma is required.