Casino Guest Experience Specialist

Bally's Corporation; South Lake Tahoe (NV); On-site; USD 26,000 - 29,000; Full time

Job summary

Bally's Corporation in South Lake Tahoe, NV is seeking a Casino Guest Service Associate to greet guests, coordinate hospitality, and promote player development programs. The role emphasizes confidentiality and high-value guest care in a fast-paced casino environment.

Requirements include an Associates degree and at least one year of casino guest service experience; strong communication and problem-solving skills are essential.

Qualifications

• One year Casino Guest Service experience or equivalent.
• Excellent verbal and written communication skills.
• Ability to maintain confidentiality and professionalism.
• Ability to interact with guests and resolve issues diplomatically.
• Ability to learn and follow credit procedures and promotions.
• Must be able to qualify for licenses and permits.

Responsibilities

• Greets guests actively engaged in gaming and assists with player identification.
• Provides hospitality arrangements including rooms, food and beverages.
• Promotes casino marketing and player development promotions.
• Encourages use of credit when appropriate and explains procedures.
• Maintains direct communication with service departments for high value players.
• Supports and promotes superior customer service in line with standards.
• Attends and assists in coordinating special events.
• Ensures confidentiality of guest information (name, address, etc.).
• Participates in department administrative duties and meetings.

Job description

Bally's Corporation in South Lake Tahoe, NV is seeking a Casino Guest Service Associate to greet guests, coordinate hospitality, and promote player development programs. The role emphasizes confidentiality and high-value guest care in a fast-paced casino environment.

Requirements include an Associates degree and at least one year of casino guest service experience; strong communication and problem-solving skills are essential.