Casino Operations Manager - Guest Experience Lead

Pioneer Crossing Casino - Yerington

Yerington (NV)

Vor Ort

USD 70.000 - 90.000

Vollzeit

Vor 7 Tagen

Sei unter den ersten Bewerbenden

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Zusammenfassung

Pioneer Crossing Casino - Yerington seeks an experienced casino manager to administer policies across casino floor and food and beverage operations. You will train staff to deliver responsive, courteous service, maintain clean, safe gaming environments, and uphold gaming and safety regulations.

You will lead scheduling, resolve guest concerns, monitor cash handling procedures, support marketing campaigns, and participate in employment decisions while ensuring confidentiality and a professional

Qualifikationen

Must have strong customer service orientation.
Excellent verbal and written communication skills in English.
Ability to manage cash handling in casino environment according to policies.
Experience leading a team and supervising staff.
Familiarity with gaming regulations and safety procedures.

Aufgaben

Administer policies relating to casino floor and food & beverage operations.
Train employees to achieve service quality and appearance standards.
Ensure guests receive responsive, friendly service at all times.
Oversee cash handling and reconciliation procedures.
Monitor machines and equipment for proper operation and cleanliness.
Assist in casino marketing and promotional activities.
Ensure compliance with health, safety, labor, and gaming regulations.
Address complaints, investigate incidents, and prepare reports.

Kenntnisse

Customer relations

Communication

Cash handling

Team leadership

Problem solving

Ausbildung

High School Diploma or GED

Casino Management experience

Tools

Microsoft Office

Jobbeschreibung

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