Casino Floor Operations Manager

Pioneer Crossing Casino; Fernley (NV); On-site; USD 60,000 - 90,000; Full time

Job summary

Pioneer Crossing Casino in Fernley, Nevada seeks an experienced manager to oversee casino floor operations and food and beverage protocols. You will lead staff training to achieve outstanding customer service, ensure clean and well-maintained gaming areas, and support marketing initiatives to drive guest satisfaction.

Ideal candidates have casino management experience, strong English communication skills, and the ability to handle cash accurately in a fast-paced environment.

Qualifications

• High School Diploma or GED equivalent preferred.
• Casino Management experience preferred.
• Must be able to communicate effectively in English.

Responsibilities

• Administer policies relating to casino floor and food and beverage operations.
• Achieve objectives in customer service, quality of service, and appearance through training and creating a positive working environment.
• Ensure guests receive friendly, responsive service at all times.
• Control cash handling in the cage and on the casino floor per policies.
• Fill in where needed to maintain guest service standards and efficient operations.
• Inspect machines and equipment on the gaming floor for cleanliness and proper operation.
• Assist in marketing, advertising and promotional activities.
• Comply with health, safety, labor and gaming regulations.
• Maintain confidentiality of guest, employee, and asset information.
• Investigate accidents/incidents and prepare reports for Security and HR.
• Assign and direct employees’ work duties and ensure adequate staffing.
• Participate in employment and termination decisions.
• Develop staff in casino relations and policy knowledge.
• Address complaints and resolve issues promptly.
• Attend management meetings.

Skills

Customer service

Cash handling

Communication

Employee supervision

Problem solving

Education

High School Diploma/GED

Casino management experience

Tools

Microsoft Office

Job description

Pioneer Crossing Casino in Fernley, Nevada seeks an experienced manager to oversee casino floor operations and food and beverage protocols. You will lead staff training to achieve outstanding customer service, ensure clean and well-maintained gaming areas, and support marketing initiatives to drive guest satisfaction.

Ideal candidates have casino management experience, strong English communication skills, and the ability to handle cash accurately in a fast-paced environment.