On-Duty Manager: Guest Experience & Casino Ops

Club Fortune North Casino; North Las Vegas (NV); On-site; USD 48,000 - 64,000; Full time

Benefits offered by this job

Paid Time Off

Meal on shift

Employee events

Health insurance

Job summary

Truckee Gaming is seeking a Manager on Duty to oversee casino floor operations and ensure exceptional guest service. You will administer policies, supervise staff, and coordinate activities to maintain a smooth, compliant casino environment.

The role requires a reliable leader capable of managing cash handling, safety, and service standards in a fast-paced setting. Strong English communication and organizational skills are essential.

Qualifications

• Customer service excellence and guest-first approach.
• Strong cash handling accuracy and attention to detail.
• Clear verbal and written communication in English.
• Solid math skills for accurate money calculations.

Responsibilities

• Oversee policies relating to casino floor, food & beverage operations.
• Ensure guests receive friendly, responsive service at all times.
• Maintain cash handling controls in cage and floor operations.
• Inspect machines and equipment for cleanliness and proper working condition.
• Assist in marketing, promotions, and campaigns.

Skills

Customer service

Cash handling

Communication

Math skills

Education

High School Diploma or equivalent

Previous cashier experience in a casino environment

Job description

Truckee Gaming is seeking a Manager on Duty to oversee casino floor operations and ensure exceptional guest service. You will administer policies, supervise staff, and coordinate activities to maintain a smooth, compliant casino environment.

The role requires a reliable leader capable of managing cash handling, safety, and service standards in a fast-paced setting. Strong English communication and organizational skills are essential.