On-Duty Marketing & Guest Experience Supervisor

Pioneer Crossing Casino - Yerington; Yerington (NV); On-site; USD 45,000 - 64,000; Full time

Job summary

Pioneer Crossing Casino - Yerington is seeking a frontline supervisor to lead guest services on the casino floor and oversee promotional events. You will ensure smooth operations, maintain staffing levels, and uphold customer service standards in a fast-paced, high-energy environment.

Responsibilities include cash handling control, coordinating with departments, supporting marketing campaigns, and directing event logistics to increase guest visits and play while complying with health and safety

Qualifications

• Minimum six months’ previous supervisory experience in a casino setting is preferred.
• Must be professional and friendly and be able to get along with coworkers and work as a team.
• Must be able to read, write, and speak English fluently.
• High School Diploma or equivalent required.

Responsibilities

• Excellent customer service skills required.
• Ensure all Guests feel welcome and are given responsive, friendly, and courteous service always.
• Maintains adequate staffing levels and utilizes Early Outs as business needs warrant.
• Control cash handling on the casino floor by adhering to Company and Gaming policies and procedures.
• Assist in all departments to ensure Guest satisfaction and efficient operations.
• Verify that all machines and equipment are in working condition, reports maintenance issues to proper departments.
• Assist in the implementation of Casino marketing, advertising, and promotional activities, and campaigns.
• Plan, assign, and direct Employees work duties and tasks.
• Directs events and promotions to increase guest visits and casino play.
• Ensures that all Casino Marketing efforts are properly coordinated with other departments.

Skills

Customer service

Teamwork

English fluency

Organization

Education

High School Diploma or equivalent

Tools

POS system

Microsoft Office (Word, Excel, Outlook)

Ten key calculator

Job description

Pioneer Crossing Casino - Yerington is seeking a frontline supervisor to lead guest services on the casino floor and oversee promotional events. You will ensure smooth operations, maintain staffing levels, and uphold customer service standards in a fast-paced, high-energy environment.

Responsibilities include cash handling control, coordinating with departments, supporting marketing campaigns, and directing event logistics to increase guest visits and play while complying with health and safety