Table Games Shift Supervisor

Socket.dev; Morgantown (PA); On-site; USD 80,000 - 120,000; Full time

Job summary

PENN Entertainment is seeking a Table Games Operations leader to supervise staff and daily shift activities, ensuring profitable performance and high-quality guest service. The role requires coordinating budgets, schedules, and compliance with internal controls.

The successful candidate will have a bachelor’s degree or equivalent, strong communication skills, and extensive knowledge of Table Games operations.

Qualifications

• Bachelor's degree (B.A./B.S.) from four-year college or university; or minimum of four years of experience in a comparable Table Games Operations leadership position; or equivalent combination of education and experience.
• Excellent written and oral communication skills.
• Proficiency in Microsoft Office applications (Excel, Word) and knowledge of Table Games operating systems.
• Ability to interact with guests, staff and colleagues and resolve problems diplomatically.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to present information to managers, clients, customers, and the public.
• Extensive knowledge of all Table Games and Table Games Operations.
• Flexibility to work all shifts including holidays, nights, weekends, and overtime.

Responsibilities

• Supervise staff and overall daily management of a designated shift; monitor performance and profit objectives.
• Create effective schedules while managing labor costs and guest satisfaction.
• Assist in department budget process and ensure compliance with budget initiatives; report concerns to management.
• Promote superior customer service and ensure service standards are followed by team members.
• Provide oversight for all games and staff in Table Games on assigned shift.
• Enforce game procedures and regulatory compliance; monitor for issues.
• Handle customer concerns and govern service recovery decisions.
• Manage casino chips, cards, dice, and gaming equipment inventory.
• Collaborate with leadership to implement engagement, strategy, and revenue initiatives.

Skills

Leadership

Communication

Microsoft Excel

Microsoft Word

Table Games systems knowledge

Problem solving

Staff management

Education

Bachelor's degree or equivalent in relevant field

Tools

Excel

Word

Job description

PENN Entertainment is seeking a Table Games Operations leader to supervise staff and daily shift activities, ensuring profitable performance and high-quality guest service. The role requires coordinating budgets, schedules, and compliance with internal controls.

The successful candidate will have a bachelor’s degree or equivalent, strong communication skills, and extensive knowledge of Table Games operations.